Site Support

Description

Job entails the below mentioned pre-requisites:

• Provide hardware/software support services to onsite client including break/fix
• Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Details:

• Technical degree or equivalent end-user supporting experience
• Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
• Knowledgeable in Windows 7 and 10 experience - ability to resolve Windows 7/10 Operating System Issues and Errors
• Proficient in the latest Microsoft Office Applications (Office 365)
• ServiceNow or related ITSM ticketing tool experience
• Printer and scanner support
• Knowledgeable in Customer infrastructure support
• Mobile Device Support Experience
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation
• Some experience with support and administration of network phones (VoIP system).
• Understanding of Symantec Virus Scan software
• Ability lift up to 50 lbs. when moving electronic equipment
• Great customer service skills
• Ability to multi-task
• Team player

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Qualifications

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Field Services PL1 Required

* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.