Software Engineer, Frontend

Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations for top Customer Support leaders. With over 500 customers, including global enterprises like Optum, Corpay, Sony, SharkNinja, and Allianz, Zingtree transforms self-service, uncovers and implements automation opportunities, and makes every customer service agent an expert.

We are seeking an Intermediate Frontend Software Engineer to join our dynamic team. You will work on developing and maintaining user-facing web applications with a focus on responsiveness, performance, and usability. In this role, you will collaborate closely with designers, backend developers, and product managers to bring modern web experiences to life. This position is perfect for someone with a passion for creating clean, efficient, and scalable code.

What You'll Do

• Develop, optimize, and maintain web applications using modern frontend technologies.
• Collaborate with design and product teams to implement intuitive and responsive user interfaces.
• Write clean, maintainable, and testable code with a focus on performance and reusability.
• Ensure the technical feasibility of UI/UX designs and translate them into high-quality code.
• Optimize applications for maximum speed and scalability across various devices and platforms.
• Debug and resolve frontend-related issues across browsers and devices.
• Implement best practices in frontend architecture, including modular design and state management.
• Work closely with backend engineers to integrate APIs and ensure seamless user experiences.
• Stay up to date with the latest industry trends, tools, and frameworks, and integrate them into development processes when appropriate.
• Participate in code reviews, providing constructive feedback to peers.

About You

• 5+ years of hands-on experience in frontend development.
• Strong proficiency in HTML5, CSS3, and JavaScript (ES6+).
• Experience with modern JavaScript frameworks and libraries like Vue.js, React, or Angular.
• Familiarity with frontend build tools such as Webpack, Vite, or Parcel.
• Proficiency in working with CSS preprocessors (e.g., SASS, LESS) or CSS-in-JS solutions.
• Experience with version control systems like Git.
• Understanding of responsive design principles and experience with frameworks like Material, Bootstrap or Tailwind CSS.
• Knowledge of cross-browser compatibility and performance optimization techniques.
• Experience with RESTful APIs and asynchronous JavaScript (AJAX, Fetch, etc.).
• Basic knowledge of testing frameworks such as Vitest, Jest, Cypress, or Mocha for frontend testing.
• Familiarity with state management libraries (e.g., Vuex, Redux, Pinia).
• Solid understanding of OWASP (Open Web Application Security Project) security principles focuses on developing secure and efficient user interfaces
• Understanding of accessibility (a11y) and web standards.

Nice to have

• Experience with TypeScript.
• Knowledge of Progressive Web Apps (PWA) and service workers.
• Experience with CI/CD pipelines in a frontend context.
• Familiarity with frontend performance profiling tools like Lighthouse or Chrome DevTools.
• Understanding of design systems and component libraries.

Soft Skills

• Strong attention to detail and a keen eye for design and UX consistency.
• Ability to work in a collaborative environment and communicate effectively with both technical and non-technical team members.
• Problem-solving mindset with a proactive attitude towards challenges.
• Adaptability and eagerness to learn new technologies and tools

What We Offer

• Comprehensive health insurance for employees and dependents
• Provident Fund contributions in compliance with EPF guidelines
• Competitive Compensation - We offer fair compensation packages 
• Paid Parental Leave - Paid time off for parents to spend time with their new child
• Unlimited PTO - Take the time you need to recharge and bring your best self to work 
• Flexible Remote Work - Work from anywhere
• Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.
• Co-Working Reimbursement - Expense up to $200 a month on co-working space