A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious we are a team dedicated to creating the world's leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.
We have several intern positions available for enthusiastic individuals in our world-wide zSystems Software (e.g. Db2 IMS CICS) customer support teams.
We are seeking motivated and innovative individuals to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools utilization technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate recommend and implement new or improvements to existing technical support tools procedures and processes and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of or the willingness to learn about z/OS operating systems and related z middleware applications proven experience using general troubleshooting tools and commands for this platform.
The individual will work with all Technical Support teams within IBM and desire to continuously learn and share expertise.
- Self-motivated and proactive to solve problems and accomplish assignments
- Effective time management and organizational skills
- Self-starter & ability to work effectively in a team environment
- Strong technical background in computer systems
- Excellent communication skills ability to speak and write in English other languages are a plus
- Logical and analytic approach to problem solving
- Highly reliable team player
- Please note that active student status is required for this position.
- Experience in a customer facing role
- Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS) RACF TCP/IP
- Knowledge of JCL and various subsystems (e.g. Db2 CICS IMS WebSphere Liberty MQ)
If you do not have some (or any) of these skills it's important to show us how curious you are about them and how eager you are to learn new technologies.