Solutions Architect

The Opportunity:

Grafana Labs is looking for a Solution Architect to join our world class Packaged Services team. Our Solutions Architects are responsible for driving customer onboarding and achieving a fast and reliable value realization. Our SAs provide customers with guided training hands-on implementation support and targeted business and technical consulting to ensure customers adopt Grafana smoothly and unlock meaningful value quickly.

As a Solutions Architect you will work with new customers to deliver our packaged services and drive successful adoption of Grafana and related technologies. In this role you’ll directly implement key components of their observability stack optimize usage to keep costs low from the start and help establish a customer Center of Excellence through training and best-practice guidance. When customers fall behind or encounter challenges you will provide prescriptive technical direction to keep their implementation on track. By leveraging training content product insights and prescriptive delivery frameworks you’ll support customers during the most critical stage of their Grafana journey and ensure they have an exceptional experience with our engagements.

Our Solutions Architects are deeply specialized Professional Services technologists. They bring strong observability fundamentals - understanding why Kubernetes matters how it integrates with Prometheus the distinctions between logs and metrics the “pets vs. cattle” paradigm and more.

You will thrive in this role if you enjoy staying hands-on at the keyboard working in the command line and pairing that technical depth with customer engagement project management and structured delivery.

In addition to strong technical expertise a Solutions Architect must also bring solid project management skills to effectively track and manage the progress of customer initiatives.

As a rapidly expanding program within Grafana Labs we’re looking for candidates who are scrappy technical and self-driven - people who are excited to join a growing company and help shape both our organization and the customer experience!

What You'll Be Doing:

• Provision licenses for new customers

• Directly implement Grafana products during customer onboarding

• Collaborate with Sales SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales

• Teach training sessions using our standard content as well as customized or engagement specific material when needed

• Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation videos presentation material for customers

• Document and share customer success and intervention stories

• Maintain a high level of professionalism empathy business and technical acumen across multiple customers at one time connecting trends and themes as you go

• Have deep observability expertise in order to implement train and troubleshoot with our customers.

• Enjoy problem solving to understand what your customer is looking to resolve mapping solutions to the gaps and outlining the value against the proposed solution

• Work with the team to enhance customer documentation and create internal enablement material

• Effective in understanding business needs and distilling the information into business and technical requirements.

• Comfortable working with business and technological requirements and translating into the design of solutions including data visualization workflow recommendations migrations and enterprise scale architecture.

• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.

• Be a strong advocate for adherence to standards and best practices.

• Stay current on Grafana Labs observability and related technologies.

• You'll be a key resource for our Sales Product Management Engineering Support and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.

• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies this is the role for you.

What Makes You a Great Fit:

• 3+ years of experience working on deployment teams using project management techniques.

• Exposure to o11y stack (visualization alerting metrics logs traces)

• A proven track record of successful delivery of customer projects preferably enterprise o11y implementations for large customers

• Self-starter adept at picking up new skills and technologies and eager to break new ground.

• Excellent communication skills to communicate with customers partners and internal members.

• Vision to help us take our company to the next level.

• Kubernetes experience

• Linux system administration

In the United States the base compensation range for this role is $144000 - $173000. Actual compensation may vary based on level experience and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs) giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.