Solutions Engineer

We all have important information we need to manage and protecting it should be easy. Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about. Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

As a Solutions Engineer you’ll help improve sales productivity and deal flow by providing technical expertise and be responsible for assisting teams within Go-to-Market in achieving their sales targets. You will collaborate with Marketing Product Management and Support resources and interact with key customer technical decision-makers to ensure proposed deals include technical solutions that accurately address customer needs.

This is a Remote opportunity within Canada and the US (Eastern Time Zone preferred).

What we're looking for:

• 3+ years experience in customer-facing activities in a B2B environment.

• Minimum of 2 years disseminating and popularizing technical information for a general audience.

• Superior presentation and communication skills.

• Keen eye for detail and quality.

• Excitement when it comes to investigating testing and exploring solutions for customers.

• Strong level of autonomy with the ability to drive projects with limited guidance.

• Highly adaptable with the ability to manage multiple projects simultaneously while maintaining high quality.

• Demonstrated ability to work independently and in a fast-paced team environment.

• It’s a bonus if you have personal experience with 1Password or another password manager—while not required it’ll help you gain confidence quickly in this role.

• Familiarity with the acronyms SCIM AD CLI SSO and of course SaaS.

• Experience working with SaaS tools and in the security industry is an asset.

What you can expect:

• Be the main technical point of contact within 1Password’s go-to-market team.

• Proactively scope the technical solution required to address customer requirements assess customers’ met and unmet needs and recommend optimum solutions and support.

• Develop competitive analysis sheets to support 1Password’s Go-to-Market teams.

• Provide technical coaching and professional development to 1Password’s sales team.

• Collaborate with Product Management and Support teams on technical solutions proposed throughout the sales process and alert the sales teams to potential risks of deal closure.

• Provide training to customers and staff when needed.

• Prepare proposals and respond to RFIs RFPs RFQs and vendor/risk assessments.

• Occasional travel may be required for events.

USA-based roles only: The Annual base salary for this role is between $97000 USD and $131000 USD and is commission eligible. The role is also eligible for immediate participation in 1Password's benefits program (health dental 401k and many others) utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $89000 CAD and $121000 CAD and is commission eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health dental RRSP and many others) utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs.

At 1Password we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles you can expect to travel once per month on average.

What we offer:

We believe in working hard and resting hard. We’re always looking for new ways to support our team members but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy

> 💖 Company-wide wellness days off scheduled throughout the year

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

Growth and future

> 📈 Employee stock option program for all full time employees

> 💸 Retirement matching program

> 💡 Training budget 1Password University access and learning sessions

> 🔑 Free 1Password account (and friends and family discount!)

Flexibility and community

> 🤝 Paid volunteer days

> 🌎 Employee-led DEI&B programs and ERGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Be yourself find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005 we can safely say we're experts at building remote culture. That said remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law.

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