Solutions Engineer

Pinwheel - Helping banks win primacy with frictionless account activation solutions

Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive and first-of-its-kind partnerships with payroll providers, Pinwheel can instantly authenticate consumers without credentials. This new product provides best-in-class conversion, greater security, better insights, and a seamless UX for switching direct deposits at the world's leading financial institutions. 

Pinwheel's platform has enterprise-grade security protocols to power connections to over 1,800 platforms (covering up to 100% of US workers paid via direct deposit) and over 1.5 million employers. From that point of connectivity, leading fintechs and financial institutions (such as Block's Cash App, Citizens Bank, Acorns, Credit Karma, and more) leverage us to power direct deposit switching, earned wage access, income & employment verification, and build innovative new products. 

Pinwheel is trusted and funded with $77M by top-tier investors such as GGV, Coatue, First Round Capital, and more. 

What are we looking for?

Pinwheel is looking for a talented Solution Engineer with deep technical understanding of API Platforms and how to best implement API services. Your strong communication skills will ensure that prospects and customers are well informed and responded to in a helpful and professional manner. As a strong team player, our Solution Engineer will interface with Product Management, Engineering, and Operations, and demonstrate the ability and skill set to help with other pods in building out integrations and API guides.This role reports to the Strategic Solution Engineer. 

What will you be doing?

You will be a key factor in driving Pinwheel’s next stage of growth. More concretely, you will:

• Partner with Account Executives to win strategic deals and drive revenue
• Serve as the technical point of contact for prospects throughout the sales cycles and conduct detailed product demonstrations
• Act as a technical consultant to potential clients, addressing their technical queries and concerns, and design specific solutions that meet the needs of customers.
• Execute and scope proof of concept projects in conjunction with the customer success team.
• Be responsible for having a deep technical understanding of the Pinwheel Platform
• Help translate prospect feedback into meaningful product insights. This is a cross-functional role that will drive customer requests, competitive product ideas, and work to ensure Pinwheel is a best-in-class platform.

What skills are necessary?

• 2-3 years experience in Sales Engineering or Solution Engineering 
• Experience working with SMB / Mid Market customers (Traditional Financial Institutions is a plus)
• Passion and demonstrated experience in understanding complex systems (APIs, database,etc), and finding solutions to technical problems.
• Excellent communication and interpersonal skills and the desire to work in a client-facing role. 
• Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems
• Early-stage startup experience is a plus, but not required

Why join Pinwheel?

Best time to join - Our company is small but well-funded, meaning you are joining at a time where you can impact and shape the company.

Be a cultural builder - You will have an active hand in molding the company culture and being a part of the entrepreneurial journey.

Build Something Revolutionary - Help build the consumer data infrastructure of the future.

Belong - Join a community that is passionate and relentless about building fairer financial systems for all.

Benefits included:

• Excellent compensation & equity packages
• Full medical, dental, and vision benefits
• Life & short-term disability insurance
• Unlimited vacation
• Paid parental leave
• 401K for retirement planning
• Mentorship opportunities
• Free Citibike membership
• Pet-friendly offices and Zoom spaces

At Pinwheel, total compensation is made up of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The talent market is competitive, and maintaining our ability to recruit and retain the best team possible is a top priority for Pinwheel. When creating an offer, we consider interview performance, candidate experience, external market competitiveness, and internal equity in thoughtfully assessing compensation.  The base cash salary range for this role is $112,000 - $128,000 base with on track total earnings (OTE) of $140,000 - $160,000.

Diversity & Inclusion at Pinwheel

At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal opportunity employer, and we aim to be an open and supportive place to work.

As part of our commitment to health and safety, Pinwheel requires employees to be fully vaccinated against COVID-19 as permitted under applicable law.