As a Sourcing Support Professional you will be directly engaging with the IBM & Client Sourcing Team under the CPO organization of a Global Healthcare Life science client based out of North America. This role will be aligned cross category across Direct Indirect Enterprise and R&D and involves transactional and administrative support across sourcing towers. You will be responsible for executing low-complexity tasks such as tactical buying supplier negotiation support reporting contract management and sourcing execution. This role requires 4–6 years of experience in procurement operations.
· Recognize non-catalog purchases
· Work with requester/client for clarifications
· Determine source from master file
· Negotiate cost savings and terms
· Understand contract relationships
· Confirm price and delivery
· Manage helpdesk and procurement operations
· Coach team members (Buyers Agents)
· Handle customer escalations and root cause analysis
· Ensure audit readiness of purchasing documents
· Maintain supplier documentation
· Proficient with reporting/MS Excel
· Work with stakeholders and management efficiently
· Positive attitude planning curiosity self-discipline
· Request triage for exceptions
· Category execution (low clip & tactical buying tasks)
· Localization for global agreements (support level)
· Contract management and administration
· Sourcing/RFx management (back-end execution)
· NDA/CDA support within documented scope
· Cost modeling (simple models)
· Supplier performance management (basic level)
· Scorecard creation
· Financial health reporting (basic level)
· Market intelligence and supplier identification (execution level)
· Sustainability and compliance reporting
· Back-office escalations and support
Policies Procedures and Program Management
- Communicate procurement policy and provide reminders during stakeholder interactions
- Recommend improvements to purchasing policies and procedures
- Escalate issues that may affect service delivery
Category Management and Sourcing Execution
- Participate in annual planning cycles and gather input from stakeholders
- Collect and cleanse spend data to identify consolidation and cost reduction opportunities
- Support category strategy development and documentation
- Assist in strategic sourcing plan updates and execution
- Finalize business requirements scope and budgets with stakeholders
- Analyze market trends and supplier capabilities
- Align sourcing strategy with category strategy and business rules
Sourcing Execution
- Lead low-complexity RFx events
- Support medium/high complexity RFx execution
- Create RFx documents and manage bid processes
- Evaluate supplier proposals and recommend preferred suppliers
- Prepare contracts and award letters
- Coordinate routing of agreements for signature
- Support NDA/CDA creation and negotiation
- Refer non-standard terms to legal and support resolution
Contract and Compliance Administration
- Enter contracts into management tools
- Support implementation and communication of new contracts
- Assist in change management and stakeholder impact analysis
Category Buying Desk
- Execute tactical buys and sourcing events
- Provide supplier lists and specification feedback
- Maintain savings tracking and reporting
Cost Modelling and Supplier Performance
- Create should-cost models
- Prepare supplier scorecards and financial health data
- Support supplier onboarding and performance tracking
Other Middle Office Activities
- Collect market intelligence and ESG data
- Support dashboards and reporting tools (SAP Power BI Sievo)
- Assist in master data updates and vendor records
Escalation and Request Management
- Resolve P2P escalations and refer unresolved issues
- Manage non-automated client requests via Intake Workflow System
- Execute stakeholder requests not requiring S2P Lead support
Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)
· Bachelor's degree in business Supply Chain or related field
· 4 - 6 years of experience in procurement or sourcing operations
· Strong client-facing and communication skills
· Proficiency in ERP systems and Microsoft Office Suite
· Experience in tactical sourcing and stakeholder coordination
· Bachelor's degree in business Supply Chain or related field
· 4 - 6 years of experience in procurement or sourcing operations
· Strong client-facing and communication skills
· Proficiency in ERP systems and Microsoft Office Suite
· Experience in tactical sourcing and stakeholder coordination