Specialist I - Partnership Support

The Opportunity:

We are looking for a Specialist I Partnership Support to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates reporting directly to the team’s manager. This position requires a work shift of Monday-Friday 12pm-9pm EST.

What You’ll Be Doing:

• Answering live calls chats and emails from our clinicians and clients

• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders

• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

• Meet with your manager to discuss QA accept feedback and improve communications

You’ll Be a Good Fit If:

• You are able to work Monday-Friday 12pm-9pm EST.

• You have at least 2 years of experience in customer support (healthcare billing a plus).

• You have at least 1 year of experience assisting customers over the phone via live chat and email support.

• You can easily pivot and multitask

• You can adapt easily to an ever changing environment

• You have very high attention to detail

• You desire to work in a contact center environment

• You take initiative and have a can do attitude towards investigating and solving problems

• You are a naturally empathetic individual

• You have experience with and knowledge of health insurance/billing

• You  stay cool calm and collected under intense interactions

• You have a consultative and empathetic attitude

• You have an intermediate level of technical understanding

• You have experience working with large databases and multiple tools simultaneously

Role Details: Employment Type: Full Time Non-Exempt Base Compensation: The base compensation range for this position is $21.63 - $23.08 USD per hour.

The base compensation for this role will vary depending on several factors including relevant experience qualifications and the candidate's working location.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11 2025.

Please see the independent bias audit report covering our use of Covey here .