Sr Customer Success Manager

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan, and develop short- and long-term strategies via success planning and provide thought leadership.  Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.
• Own renewal strategy and subsequent on time renewal of subscription(s)
• Build Dynatrace brand awareness and loyalty
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Defend against the competition
• Collaborate on account activities with cross-functional account team
• Identify strategic, new business growth opportunities
• Leverage relationships to aid in the building of reference accounts/contacts
• Act as customer advocate and liaison to become a trusted advisor
• Travel as required

Minimum Requirements

• Bachelor’s degree in Business, Administration, Engineering, Sales or equivalent work experience
• 2-3 years relevant experience in customer success, account management, or similar field

Preferred Requirements

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent verbal, written and interpersonal communication skills
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with the user/customer/internal communities
• Understanding of Internet, web, and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

DOE, annual salary of PEN 104,000 - PEN 125,000 plus. Total compensation may vary depending on candidate experience, education and location.