Sr Director, Product Management - AI & Automation

PagerDuty is seeking a Senior Director of Product Management AI and Automation to lead the industry’s transformation toward fully automated operations. Our vision: a world where empowered developers build and ship applications 10x faster with AI and those applications run reliably and autonomously in production. When the unexpected happens AI agents and automated remediation will resolve most issues—so human teams can focus on innovation not firefighting.

In this pivotal role you’ll own both our current AI and Automation portfolio and its seamless integration into PagerDuty Operations Cloud. Your work will accelerate incident detection triage diagnosis and remediation—plus enable proactive planned operations. The result? Our customers’ teams spend less time on operational toil and more time building what’s next.

This is a unique opportunity for a strategic hands-on leader who thrives at the intersection of vision execution and team leadership. You’ll report directly to the SVP of Product Management set the strategic direction with your peers leading Incident Management and AIOps and inspire a high-performing team to deliver breakthrough value for our customers—and drive PagerDuty’s growth.

Key Responsibilities

• Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant AI agent platform and (workflow and runbook) automation offerings.

• Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes.

• Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows.

• Empower PagerDuty product and professional services teams to build deploy and continuously improve generative AI features and agents by evolving our data and agent platforms.

• Expand our AI ecosystem through partnerships and integrations across communications platforms cloud storage and infrastructure embracing emerging standards like MCP and A2A.

• Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models.

• Drive product decisions with a strong focus on customer value measured through product engagement and feedback and financial impact measured by win rates retention and ARR.

• Foster a high-performing product management team with diversity of experience and perspectives through coaching empowerment and accountability.

• Collaborate closely with Product Engineering Design Product-led Growth Enterprise GTM Pricing and Finance to maximize your products’ market and business impact.

• Build trusted relationships with customers partners media and industry analysts such as Gartner Forrester IDC representing PagerDuty as a thought leader.

Basic Qualifications

• Minimum 12 years in product management with significant experience in SaaS AI and/or automation.

• Understanding of workflow platforms (triggers variables conditions and actions) and no code low code and procode authoring modalities.

• Experience with and deep interest in building experiences powered by generative and agentic AI.

• Strong technical acumen and experience leading and developing high-performing product management teams.

• Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset.

• Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount.

Preferred Qualifications

• Experience building and delivering business results from AI/ML observability or incident management products.

• Experience scaling product ecosystems through technical integration commercial partnerships and go to market programs.

• MBA degree is beneficial but not required.

• Exceptional analytical strategic thinking and problem-solving abilities.

• Excellent communication and interpersonal skills comfortable presenting to executives customers and industry analysts.

The base salary range for this position is 178000 - 270000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.