Sr. Key Account Manager

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

About the role

At Talabat, the role of the Sr. Key Account Manager will play a key role in driving growth, fostering relationships, and ensuring the success of key accounts. You will be responsible for ensuring the success and satisfaction of our partners, driving revenue growth, and contributing to the overall success of Talabat. 

Key Responsibilities:

Strategic Leadership:

• Lead the strategic development and execution of key account plans.

• Drive initiatives to strengthen relationships with major international restaurant chains.

Account Management:

• Take ownership of the end-to-end account management process for key partners.

• Ensure seamless communication and coordination to meet partner needs and expectations.

Growth and Expansion:

• Identify opportunities for revenue growth and expansion within the international chains segment.

• Collaborate with internal teams to implement strategies for increased market share.

Performance Analysis:

• Monitor key account performance metrics and provide actionable insights.

• Proactively address challenges and capitalize on growth opportunities.

Collaboration:

• Work closely with cross-functional teams, including Sales, Marketing, and Operations.

• Collaborate on promotional campaigns and initiatives to enhance partner visibility.

Key Responsibilities

• Manage critical partners with a high degree of complexity. 

• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. 

• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.. 

• Ongoing training and development for your team. 

• Maintain granular reporting on team performance

• Set clear expectations, provide guidance, and ensure the professional development of team members.

• Develop and implement account management strategies to maximize partner success and revenue

• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.

• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.

• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.

• Prepare regular reports on team and account performance for senior management.

• Identify opportunities for process optimization and contribute to the development of best practices.