Sr. Software Engineering Manager / Director - (Remote 23-27)

Description

Overview

Spok is seeking a Sr. Software Engineering Manager and/or Director based on the years of experience with both managing teams, as well as the technologies required. The chosen leader will play a critical role in the future of the Spok product suite. He/she will lead multiple development teams to enhance, sustain, and innovate solutions to improve the customer experience, building upon our existing services, while building the infrastructure utilized in the modernization of the Spok products. This role will lead a highly-motivated team of global engineers (development and QA) to build and deliver complex software in accordance with project requirements, UX design, and industry best practices. The candidate will facilitate and participate in meaningful collaboration sessions on how to solve customer problems and participate in determining scope for the modernization projects. Partnered closely with Spok's Enterprise Architect, he/she will own components of the architecture and direct the work of team members; scaling projects efficiently while maximizing performance and minimizing costs and ensuring quality.

Essential Duties and Responsibilities

• Lead team to develop Spok's software that will be a key component of our product offering.
• Ensure there is proper technical guidance in software design and development activities.
• Oversee development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly.
• Lead Scrum activities.
• Work with Product Management to define features and capabilities for the product.
• Own component(s) of the architecture and direct the work of other team members.
• Ensure new software meets quality standards.
• Lead efforts to troubleshoot, debug, resolve product issues as they arise.
• Support the application lifecycle (concept, design, test, release, and support). Follow established development, documentation, testing and deployment processes.
• Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions.
• Collaborate with product management team to plan new features.
• Participate in planning and scoping meetings for future projects.
• Work with global team of engineers.
• Work cross functionally to resolve complex customer problems.
• Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate.
• Lead other engineers in planning, prioritizing, and executing assigned tasks within deadlines; identify, track, and mitigate risks as appropriate.
• Stay current with new technology trends.
• Train, coach, and mentor other engineers.
• Be the ambassador for the culture of accountability, quality, and security in all aspects of our process and solutions.

Required Education, Skills, and Experience

Bachelor's degree

• Experience in the Healthcare industry, Telecommunications and Call Center technologies preferred
• 3-5 years development manager experience
• 5+ years of managing software engineering resources
• 8+ year of software development or development testing experience
• Experience working cross functionally to align work product deliverable, mitigating conflict
• Experience managing multiple software development teams, including global locations
• Experience with development of Mobile applications
• Experience dealing with secure development practices and implementing standards-based Identity and Access Management solutions
• Experience with Service-Oriented Architectures
• Experience with API-Gateways
• Experience with CI/CD Pipelines
• Experience working through a modernization from older thick-client tech stack

Technical Knowledge and Experience

• Understanding C# and React
• Experience with working in mixed environments and with various technologies, such as Linux, Windows, Java, .NET, SQL Server, and Oracle.
• Experience with telephony and certification of 3rd party software desired
• Familiarity with Linux, Windows server, and desktop operating systems.
• Experience testing mobile devices is a plus
• Experience with test automation
• Experience with software development and testing in an AgileScrum environment
• Experience with hosted environments is a plus

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935