Sr. Software Implementations Project Manager- Ascend

***This position is Remote*** Job Summary This position is responsible to plan execute and oversee the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including mid-size to large group practice locations in private public and government sectors. What you will do

• Plan lead organize and control projects from beginning to end

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success including the recognition and handling of escalated customer issues. Set appropriate customer expectations

• Ensure timely and effective customer service expectations are met and/or exceeded at all times

• Overall responsibility for quality of deliverables

• Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast

• Lead Current State and Future state consulting assessments around functionality and/or processes

• Communicate with C-Level management both internally and externally

• Manage multiple/simultaneous implementation projects Resolve advanced customer escalations

• Track all correspondence and completed tasks to provide accurate record of account/project history

• Professionally establish strong working relationships with other people and teams

• Advanced professional experience with both client/server and cloud based (SaaS) applications and services

• Advanced professional experience with regulatory compliance and requirements including HIPAA

• Expert level experience with project management. Responsible for providing Engagement Managers and/or clients with updated implementation plans which may include project schedules project plans benchmark metrics communications documents etc.

• Recognize and provide input into process improvement

• May participate in special projects or other duties as assigned

• Responsible to work toward and assist in the achievement of individual team department and company goals

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications Must have :

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.

• Excellent customer service skills

• Excellent organization skills

• Excellent ability to professionally understand and diffuse stressful situations

• Excellent computer skills including Microsoft Office applications CRM SaaS applications and internet browsers

• Excellent technical skills including (Network configurations WANs Citrix Virtual Server 3rd party ISPs Windows SQL Server hosted solutions etc.)

• Excellent verbal and written communication skills including both inbound and outbound phone calls

• Excellent documentation skills

• Professional appearance and presentation skills required

• Practice management software and services including Henry Schein solutions experience preferred

• Project management experience and/or certifications (CAPM PMP Project+ etc.) required

Nice to have:

• Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.

The posted range for this position is $80000-$92000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc. This position is eligible for a target bonus not reflected in the posted range. What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid ParentalLeave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending AccountsEducation Benefits Worldwide Scholarship Program Volunteer Opportunities and more.

About Henry Schein One Henry Schein One is the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance. One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For | Henry Schein One Henry Schein Inc. and Henry Schein One LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status. Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Louisiana Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.