Staff Application Engineer - Workplace Technology

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox the privacy-minded web browser. Now with more than 225 million people around the world using our products each month we’re shaping the next 25 years of technology and helping to reclaim an internet built for people not companies. Our work focuses on diverse areas including AI social media security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world Mozillians design build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services Workplace services Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet.  As a Staff Software (Application) Engineer in the newly formed Workplace technology team you’ll serve as a technical leader within the team architecting scalable systems and automation that enhance collaboration identity and AI productivity across Mozilla. You’ll design and deliver secure efficient application workflows; mentor engineers; and partner across IT Security and People teams to advance the reliability and intelligence of our workplace platform. This role blends deep technical ownership with cross-functional impact — helping Mozilla innovate the way we work every day.

Note: You don’t need to meet every listed qualification to be considered — we value diverse experiences and learning potential.

What you’ll do:

• Architect develop and scale automation frameworks integrations and agentic workflows across Mozilla’s workplace technology ecosystem — including collaboration tools identity systems (SSO/IAM) and GenAI platforms (OpenAI Claude Gemini).

• Lead end-to-end engineering of lifecycle workflows (onboarding off-boarding access provisioning) using APIs event-driven architectures and intelligent agentic flows that reduce manual touchpoints and accelerate user access.

• Build and maintain reusable libraries connectors SDKs and agent orchestration layers (e.g. virtual assistants workflow agents RAG + retrieval pipelines) that enable faster safer AI-enabled productivity at scale.

• Implement observability for agentic workflows and automations: define metrics (SLIs/SLOs) build dashboards logging alerts and proactively tune for reliability security cost-efficiency and adoption.

• Partner with Security Legal and Privacy to embed DLP data classification and least-privilege access into automation and AI flows — ensure agentic capabilities respect governance auditing and compliance.

• Lead evaluation technical design and production deployment of new tools and AI productivity platforms: architect integrations define guardrails pilot agentic features measure adoption and user impact.

• Mentor junior engineers and facilitate collaboration across teams: review design/code establish best practices for building agentic systems guide documentation and champion a shared automation culture.

• Collaborate cross-functionally with IT Security Finance People Ops and Workplace/Facilities to deliver secure efficient and scalable internal tools and workflows that empower users and optimize operations.

• Drive innovation through prototyping next-gen agentic services (for example: intelligent enterprise search assistants document-to-action bots contextual collaboration agents) to increase productivity and reduce friction.

What you'll bring:

• 7–10 years of software engineering or automation experience including experience building scalable systems integrations and agentic workflows in enterprise environments.

• Strong software design and development skills in Java Go Python JavaScript/TypeScript (or Apps Script) or equivalent languages; experience with building production-ready services and agentic systems.

• Deep experience integrating SaaS platforms (collaboration tools identity systems) using APIs SDKs event-driven architectures and building automation/agent orchestration layers.

• Familiarity with IAM/SSO (Okta SAML/OIDC/SCIM) lifecycle automation and securing access across humans and agents; experience embedding governance into automation flows.

• Proven ability to design for reliability security scalability and cost-efficiency; strong experience with observability metrics and monitoring frameworks for automated/agentic services.

• Demonstrated ability to lead the technical direction of automation and agentic workflows: build shared libraries connectors guide architecture mentor others influence cross-team engineering culture.

• Experience or willingness to work with GenAI/LLM modalities (agent design prompt management retrieval + RAG integrations) and build operational patterns around them (e.g. agent orchestration trust guardrails).

• Excellent communication and collaboration skills; able to work across functions break down ambiguity and guide design/implementation of complex workflows with both technical and business stakeholders.

• A mindset of innovation and continuous improvement: you enjoy pushing boundaries prototyping solutions learning emerging AI/agent techniques and making practical impact across the organization.

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team

• Rich medical dental and vision coverage

• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)

• Quarterly all-company wellness days where everyone takes a pause together

• Country specific holidays plus a day off for your birthday

• One-time home office stipend

• Annual professional development budget

• Quarterly well-being stipend

• Considerable paid parental leave

• Employee referral bonus program

• Other benefits (life/AD&D disability EAP etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity equity inclusion and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone including members of all equity-seeking communities such as (but certainly not limited to) women racialized and Indigenous persons persons with disabilities persons of all sexual orientations gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture) religion (including religious grooming and dress practices) gender gender identity gender expression color national origin pregnancy ancestry domestic partner status disability sexual orientation age genetic predisposition medical condition marital status citizenship status military or veteran status or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior conduct or purpose.

Group: C

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Req ID: R3006