Staff User Researcher

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox the privacy-minded web browser. Now with more than 225 million people around the world using our products each month we’re shaping the next 25 years of technology and helping to reclaim an internet built for people not companies. Our work focuses on diverse areas including AI social media security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world Mozillians design build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox User Research team champions human-centered exploration of complex problems using evidence data and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy.

In this role you’ll lead both evaluative and foundational studies in close partnership with product managers designers engineers data scientists and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences contexts motivations and behaviors translating those findings into clear actionable insights that shape roadmaps and strategies.

What you’ll do:

• Drive strategic end-to-end research initiatives from framing questions and designing studies to synthesizing insights that directly shape product vision and roadmap decisions.

• Champion user-centered decision-making by embedding research into product strategy advocating for user needs and influencing leaders across functions.

• Partner cross-functionally at a strategic level with product design engineering data science and marketing to identify high-impact research opportunities and align insights to business priorities.

• Integrate diverse data sources — qualitative and quantitative research behavioral data and market intelligence — to build cohesive evidence-based perspectives on user experience.

• Elevate the research practice by mentoring peers refining methods and tools and scaling approaches that increase the visibility and impact of user insights across Firefox.

What you’ll bring:

• 7+ years of experience in an applied research setting or similar.

• Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle.

• Demonstrated success operating in fast-paced agile environments adapting to shifting priorities while maintaining research impact.

• Deep expertise in qualitative methods (e.g. interviews concept testing usability studies) and practical experience with quantitative approaches (e.g. survey design data analysis).

• Strong judgment in balancing research depth and speed delivering insights that are both actionable and impactful for product and business decisions.

• Proficient in selecting and applying appropriate research methods based on the question constraints and stage of development.

• Collaborative and influential communicator skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights.

• Experienced in supporting iterative user-centered product development ensuring research continuously informs design and strategy.

• Commitment to our values:

  • Welcoming differences

  • Being relationship-minded

  • Practicing responsible participation

  • Having grit

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team

• Rich medical dental and vision coverage

• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)

• Quarterly all-company wellness days where everyone takes a pause together

• Country specific holidays plus a day off for your birthday

• One-time home office stipend

• Annual professional development budget

• Quarterly well-being stipend

• Considerable paid parental leave

• Employee referral bonus program

• Other benefits (life/AD&D disability EAP etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity equity inclusion and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone including members of all equity-seeking communities such as (but certainly not limited to) women racialized and Indigenous persons persons with disabilities persons of all sexual orientations gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture) religion (including religious grooming and dress practices) gender gender identity gender expression color national origin pregnancy ancestry domestic partner status disability sexual orientation age genetic predisposition medical condition marital status citizenship status military or veteran status or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior conduct or purpose.

Group: C

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Req ID: R2998