Staff Engineer – Ops Cloud Platform - Ruby on Rails

About PagerDuty

PagerDuty is building the next generation of our core web platform to enable rapid product innovation clear domain ownership and a maintainable scalable foundation for the future. The Web Evolution team is a high-impact group within the Ops Cloud Platform organization chartered to lead this transformation and empower teams to confidently own and evolve their domains.

Key Responsibilities

• Ruby on Rails Leadership: Serve as the organization’s foremost expert in Ruby on Rails bringing the latest best practices patterns and innovations to our core web platform.

• Architectural Strategy: Define and drive the technical architecture for our web platform focusing on modularity scalability and maintainability using modern Rails patterns and tools.

• Modernization & Innovation: Identify opportunities to evolve our platform architecture leveraging the latest Rails features gems and community standards to improve developer experience and system performance.

• Collaboration & Enablement: Partner closely with domain teams to understand their needs provide technical guidance and ensure seamless integration of new features and improvements.

• Best Practices & Standards: Establish and promote guidelines for high-quality maintainable Rails code automated testing and CI/CD.

• Mentorship & Knowledge Sharing: Mentor engineers across the organization lead technical discussions and create training materials to elevate Rails expertise company-wide.

• Communication & Influence: Act as a key liaison between platform and domain teams facilitating clear communication driving consensus and ensuring alignment on technical direction.

• Continuous Improvement: Stay current with the Ruby on Rails ecosystem proactively introducing new tools techniques and patterns to keep our platform at the forefront of modern web development.

Basic Qualifications

• 8+ years of experience building and architecting large-scale web applications with Ruby on Rails.

• Deep up-to-date expertise in Ruby on Rails including the latest features patterns and best practices.

• Proven track record of leading technical transformations or platform modernization in production environments.

• Experience with modularization service boundaries and evolving complex Rails systems.

• Significant experience designing building testing and operating distributed systems in a SaaS environment with a focus on scalability reliability and performance.

• Experience with technologies such as AWS Kubernetes Kafka Redis MySQL and modern observability and CI/CD tooling.

• Excellent communication and collaboration skills with the ability to partner effectively across multiple engineering teams.

• Demonstrated ability to mentor and influence engineers at all levels.

Preferred Qualifications

• Experience as a technical leader or architect on platform or infrastructure teams especially in high-growth SaaS environments.

• Familiarity with AI-assisted development tools and modern Rails ecosystem gems.

• Strong understanding of domain-driven design and strategies for incremental modernization.

• Track record of enabling and supporting shared code ownership models.

• Passion for building maintainable scalable systems and empowering teams to move fast with confidence.

Why Join Us?

You’ll play a pivotal role in shaping the future of PagerDuty’s core platform working on impactful technical transformations. You’ll have the opportunity to influence architecture culture and best practices across the organization while collaborating with talented engineers and leaders who are passionate about building for scale and reliability.

The base salary range for this position is 172000 - 289000 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.