Strategic Account Manager - RNC

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise - balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy-in.
• Drives Results: You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high-pressure moments, you work diligently to meet deadlines and show value in your work.

Job Description

WHAT YOU'LL BE DOING:

Under general supervision, the Strategic Account Manager (RNC) will be responsible for strategically managing relationships with National Account partners to prioritize market share and higher profitability.

Duties include, but are not limited to:

• Serve as the main point of contact for designated National Account customers. Manage and develop strong relationships to ensure high customer satisfaction and positive long-term relationships.
• Assists or leads in contract negotiations and process, then manages elements once executed: proposal preparation, pricing, terms, etc.
• Collaborate with internal cross-functional teams to sustain sales and execute initiatives.
• Obtain and communicate customer forecasting plans in clear, concise executive-summary manner to a variety of stakeholders.
• Present strategic business development opportunities and updates to executive leadership.
• Provide and facilitate marketing, product, sales, product, and program training as needed.
• Consult and collaborate with field sales managers, and coach and mentor their representatives and dealers (installing contractors) on home builder opportunities.
• Maintain a strong understanding of the HVAC industry, including emerging trends and regulations.
• Monitor and report on market trends and customer feedback to provide insights and recommendations to reach organizational objectives.

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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Qualifications

WHAT WE ARE LOOKING FOR:

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 1 year related experience.3 years of HVAC and Homebuilding industry experience preferred.
• Requires advanced abilities with building relationships, listening, persuading, negotiating and managing time.
• Requires knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effective at written and verbal communication.
• Requires substantial industry and product knowledge.
• Must be able to use Microsoft Office and Customer Relationship Management software.

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for the growth and development of all our employees, largely promoting from within the organization.

This is a remote-based opportunity that offers a commission-based incentive plan with a compensation range of $107,100 - $132,300 which will be based on the candidate's qualifications, experience, and education. In addition, you will have a company car plus fuel card.

*This is a remote-based opportunity with 60% travel expected. Ideal candidate can reside in their current city,state or be open to relocating to Richardson, TX. Relocation assistance is available if required.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!