Strategic Agency Manager, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience working in business development, marketing, or consultative sales.
  
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

• Experience in advertising sales, digital marketing, consulting, brand marketing, or in a media agency environment.
  
• Experience improving business relationships and developing new business opportunities.
  
• Ability to think strategically about complex issues and to develop recommendations and action plans.

Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously.

Established relationships and presence with performance agencies or traditional media agencies.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Collaborate and consult with agencies with the goal of extending relationships, increasing our customer and agency base and optimizing their advertising investment.
• Deliver consistently against strategic goals on new and existing business, while prioritizing and delivering an excellent business experience to Google's managed agency partners.
• Build compelling, data-driven long-term agency plans leveraging market insights and research. Synchronize agency plans with our agency pod and internal cross-functional teams to further develop our agencies.
• Be an ongoing trusted thought partner for executive C/B-level down to specific account teams, including Media Planners and Buyers on strategic initiatives and agency-level planning.
• Analyze data trends and customer performance, develop strategic business plans, and prepare and conduct strategic pitches and business presentations.