Strategic Customer Success Manager

Job Description

Join the team redefining how the world experiences design.

Hey g'day mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane Perth and Adelaide. But you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start but this will likely evolve.

At the moment this role is focused on:

• Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey including onboarding training adoption and advocacy.

• Account growth: work to understand your customer’s objectives through relationship building and multithreading identifying areas for growth within existing accounts through forecasting and partnering closely with your account team to renew and expand.

• Best-in-class processes practices and efficiency: create educate experiment and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider

• Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above

• Identify opportunities: you will work closely with cross-functional teams to identify product improvements and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

You're probably a match if you

• Have a proven track record of exceeding quota with enterprise-level post-sales experience in B2B SaaS.

• Think commercially and strategically always looking for ways to grow accounts not just renew them.

• Use data and analytics to shape compelling narratives that influence customer decision-making.

• Communicate passionately collaborate and rally others while working cross-functionally to identify opportunities improve products and keep clients informed on new features.

• Are adaptable and creative - comfortable with ambiguity and eager to learn grow and innovate.

• Build trust quickly by showing integrity credibility and consistency in every interaction.

• Show grit and resilience - you're resourceful proactive and action-oriented.

• Stay humble open to feedback and always looking for ways to improve.

About the team

At Canva we've developed our own sales methodology leveraging our product and creativity to drive value in organisations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognisable global brands and Enterprise customers. We help our customers realise more value with Canva by educating enabling and empowering them to be their most creative selves. In short we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (260+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if you’re curious and open to change then you’ll thrive in Sales and Success at Canva.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.