Supervisor, Account Management

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:

• Coordinate channel management within the Biosciences Division (BID) Sales for Channel Business.
• Manage Master dealers and Associate dealers with a focus on flawless execution.
• Drive key financial results, including revenues, volume, margins, days outstanding, and accurate forecasting of consumable reagents and instruments.
• Monitor competition by gathering and analyzing current marketplace information on pricing, products, delivery schedules, and merchandising techniques.
• Maintain and grow the customer database using our customer relations management software to meet management expectations.
• Resolve customer complaints by investigating issues, developing solutions, preparing reports, and making recommendations to management.
• Consistently attain or exceed sales, profit, and market share goals within expense guidelines.
• Collaborate closely with internal teams such as sales, marketing, product development, and customer support to align channel activities with overall business objectives.
• Share insights and feedback from channel partners to improve company offerings and strategies.
• Build and manage a successful sales team; develop and mentor sales personnel.
• Lead business development initiatives in the region to improve market share in major/key accounts.
• Conduct field travel as necessary (50% or more).

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• Bachelor's degree in Molecular Biology, Biochemistry, or a related field; or the equivalent knowledge and functional experience.
• Master's degree or equivalent experience will be advantageous.

• 7+ years of experience in Sales with 2+ years of proven indirect (channel) experience.
• Management experience preferred.

• Exceptionally committed, assertive, and self-motivated with strong organizational skills.
• Professional selling and presentation skills to influence multiple levels at customer organizations.
• Proven negotiation skills to close sales successfully.
• Excellent interpersonal and communication skills for effective interaction with internal and external customers.
• Strong analytical skills and intellectual ability to develop ideas, grasp sophisticated product applications, and apply creative thinking.
• Effective decision-making ability to evaluate alternatives, analyze impacts, and implement decisions with appropriate evidence and rationale.
• Communicate account objectives and action plans to management via weekly business reviews and other communication vehicles.
• Proficient computer skills (Excel, PowerPoint, etc.).