Supervisor, Product Support

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Enovis Bracing and Supports Business unit you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:

Supervisor, Product Support

Reports To:
Sr. Director, Customer Care - Bracing & Supports Division

Location:
Lewisville, TX

Job Title/High-Level Position Summary:

The B&S Product Specialist Supervisor is responsible for leading the Customer Care Product Specialist Team and supporting all products sold by the Bracing and Supports division of Enovis. They will provide exceptional customer service, improve customer satisfaction, and maintain & build positive relationships cross-functionally with our internal & external customers and field sales representatives.

Key Responsibilities:

• Plan and manage team goals, project schedules, and new information dissemination out to the Care team.
• Monitors daily workforce activities to meet KPI’s and drive best in class customer experience.
• Supervisory responsibility for domestic and international team members.
• Hires, trains, coaches, develops, and retains a talented team.
• Reviews and approves staffing schedules to ensure staffing meets the demand, maximizes efficiencies, and meets KPI service levels for the customer.
• Conducts performance reviews and developmental sessions with each of the Product Specialists; provides on-going feedback and coaching for development.
• Ensures goals, objectives, and KPI’s for their team align with the strategic direction of the company and Care department.
• Collaborates with the Care Team Trainer and Supervisors to provide direction & support in assessing the training needs of the Care team Associates & Leads.
• Collaborates with Marketing, Manufacturing, Supply Chain and Distribution to lead and facilitate improvement opportunities for our service levels to our customers.
• Makes effective decisions when presented with multiple options for how to progress with a project.
• Performs quality control on projects throughout development to maintain the standards expected.
• Functions as department liaison by coordinating various activities and providing customer support to internal and external customers.
• Handles and resolves complex customers issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
• Implements policies, standard work, procedures, and product/service standards to ensure quality and efficiency and exceptional customer service.
• Represents the company professionally, ethically, and morally, always.
• Other duties as assigned.

Minimum Basic Qualifications:
 

• Experience working with Orthopedic bracing preferred
• Bachelor’s degree in Kinesiology, Exercise Science or related field required
• Certified Athletic Trainer (ATC) required; minimum of 1-year clinical experience.

Travel Requirements:

• Must be able to travel up to 25% of the time; both domestic and international travel is required.
• Overnight, out-of-town stays are required.

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:

 Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company’s extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Join us in creating better together.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.