Support Agent

We’re looking for aSupport Agentwho’s quick-thinking, clear in communication, and dedicated to solving customer problems efficiently. You don’t need years of experience—what matters most is your ability to stay calm under pressure, learn fast, and deliver helpful, friendly support through chat, email, and phone. Salary starts at $29 per hour Key Responsibilities: • Respond promptly to support requests via chat, email, and phone • Troubleshoot issues and guide customers through solutions clearly and effectively • Log interactions and updates accurately in our support system (e.g. Zendesk) • Escalate more complex problems to the appropriate teams and follow up as needed • Work with teammates to identify and fix recurring issues • Share customer insights to help improve our products and services • Maintain a professional and positive attitude in every interaction Requirements: • Clear, professional written and verbal communication skills • Comfortable learning new software platforms and tools • Reliable, organized, and detail-oriented • Able to handle pressure and problem-solve in real time