Support Engineer (Ad-Tech Experience Required)

Support Engineer

Employment Type: Full-Tme Location: UK, Remote

Minimum Experience: 2-3 years 

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children's Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

ABOUT THE ROLE

Pixalate is seeking a Support Engineer based in the London area who will be responsible for researching, diagnosing, and troubleshooting system issues. The ideal candidate should have expert understanding of measurement tags and mobile SDKs in the context of digital marketing and advertising technologies, excellent communication and presentation skills, and the ability to take ownership and accountability in a technical environment.

RESPONSIBILITIES

• Designing, guiding, and implementing the technical integration plan as part of the client onboarding process, including generating measurement tags and performing quality assurance checks.
• Researching, diagnosing, and troubleshooting solutions to resolve system issues
• Creating and following standard procedures for escalation of unresolved issues to the appropriate internal team(s)
• Being a technical product expert who works collaboratively with clients to strategically leverage and find greater value from Pixalate’s services.
• Providing training on Pixalate products virtually or onsite, and becoming the expert for addressing product-related questions.
• Providing prompt and accurate feedback to customers
• Performing other responsibilities as needed

QUALIFICATION

• A BA/BS degree in technical, business, or other related fields (or equivalent experience)
• 2-3 years of support engineering and client onboarding experience in ad tech
• Expert understanding of measurement tags (pixel and javascript-based) as well as mobile SDKs in the context of digital marketing / advertising technologies
• Experience with QA/Testing
• Knowledge and experience using SQL/MySQL/BigQuery
• Excellent communication and troubleshooting skills to present solutions clearly to clients and prospects
• Deep understanding of the ad tech industry
• Technical consulting and client management experience is preferred
• Proficiency with spoken and written English and Mandarin is preferred

BENEFITS

We focus on doing things differently and challenge each other to be the best we can be.

• Generous benefits package including 25 days holiday plus Bank holidays
• Defined contribution Pension scheme
• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high performing team that wants to win and have fun doing it
• Extremely competitive compensation