Support Specialist

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives operators technologists and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people we're proud to operate across California Arizona Colorado Texas Georgia North Carolina Florida and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand.

Who We Are

We’re a collaborative high-quality team of dog-lovers that solves problems with thoughtfulness empathy and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun ambitious group that is working to build something new in pet care. We move with high velocity collaborate closely and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed come on board. We need exceptional people to help us build something new in the world.

About This Role The Support Specialist is the frontline ambassador for Barkbus’ mission to deliver joy empathy and seamless service to pets and their people. This role manages multi-channel communications expertly assists clients ensures operational flow and supports Pet Stylists—contributing directly to Barkbus’ reputation for high-quality delightful pet experiences. You represent the Barkbus brand in every interaction—with clients teammates and Pet Stylists—enabling exceptional pet care at scale.

What You’ll Do

• Answer inbound phone calls and SMS from pet parents providing timely empathetic and knowledgeable assistance.

• Respond to general email inquiries (info@) ensuring accuracy and warmth in every message.

• Support and resolve reschedule requests utilizing solution-oriented thinking to meet client and Pet Stylist needs.

• Validating pet and client information for safety suitability and optimal scheduling.

• Maintain accurate documentation of all client interactions and appointment details in Barkbus’s systems.

• Serve as real-time SMS support for Pet Stylists on the road: answer questions resolve day-of obstacles and provide updates.

• Proactively communicate schedule changes and client needs to ensure high service standards.

• Coordinate with shift leads or leadership as needed regarding schedule adjustments urgent client requests or system escalations.

• Surface trends recurring issues or process improvement ideas through established reporting channels.

Who You Are

• Empathy & Client-Centricity : Listens carefully anticipates needs and goes the extra mile to delight clients and support teammates.

• Clear Communication : Communicates professionally positively and succinctly across all channels.

• Proactive Problem-Solving : Quickly assesses escalates or resolves issues without waiting to be asked.

• Organization & Focus : Handles multiple requests bookings and channels simultaneously prioritizing effectively.

• Collaboration & Teamwor k: Works fluidly with Scheduling Operations and Pet Stylists to support Barkbus' mission.

• Accountability : Owns tasks from start to finish follows up consistently and maintains detailed and accurate logs.

• Adaptability : Thrives in a fast-paced ever-evolving environment and embraces feedback learning and change.

What You’ll Bring

• Experience in customer support client relations or a similar role

• Confidence using multiple communication channels (phone SMS email)

• A growth mindset and a passion for continuous learning

• High attention to detail and strong organizational skills

• Comfort leveraging technology CRM systems and dynamic workflows

Why Barkbus?

• Join a passionate creative team remaking pet health & wellness

• Build genuine relationships—with both people and pets!

• Thrive in a high-velocity collaborative culture that values your ideas

• Opportunities for personal and professional growth as we scale nationally

Compensation: $7/hr

Working Hours: US time zone

If you’re ready to make pet parents smile support talented Pet Stylists and help build something extraordinary we’d love to meet you. Apply today and help Barkbus deliver joy one pet at a time.

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