The mission of IBM Systems Support technical representatives centers around delivering predictive proactive and resilient support for IBM infrastructure solutions. Their core responsibilities and mission include:
- Ensuring system availability performance and security through advanced support services.
- Using AI and analytics to anticipate and resolve issues before they impact business operations.
- Providing multivendor support to simplify IT maintenance with a single point of contact.
- Collaborating closely with product design engineers to offer deep technical expertise and tailored solutions.
- Extending the lifecycle of IBM systems like IBM Storage IBM Power IBM Z and IBM LinuxONE through service extensions .
Onsite Engineer Responsibilities:
1. Strong AIX OS expertise IBM Power Systems hardware knowledge virtualization skills (LPARs VIOS) storage management and excellent problem-solving abilities
2. System Setup & Configuration
- Connecting to AIX System Console (local and remote)
- Using SMIT (System Management Interface Tool)
- Managing devices and attributes
- Handling boot and shutdown sequences
- Installing fixes and update
· Build and configure AIX/ Linux infrastructure for projects and BAU
Storage Management
- Understanding and managing LVM (Logical Volume Manager)
- Creating and maintaining file systems
- Handling raw physical volumes
4. System Security
- Managing users groups and permissions
- Implementing basic system security policies
5. Performance Tuning
- Identifying performance bottlenecks (CPU RAM I/O)
- Understanding virtual memory management (VMM)
- Monitoring paging space and system tuneable
6. Problem Determination
- Using tools like errpt syslog alog and diag
- Troubleshooting boot errors and login issues
- Generating support files for IBM
Technical Expertise:
- Provide technical guidance on IBM Infrastructure including Power/ Storage.
- Operating Systems: Strong knowledge of AIX Server and Linux distributions.
- Server Hardware: Familiarity with server hardware components including CPUs memory storage and networking devices.
- Networking: Understanding of networking concepts like DNS DHCP and VPNs.
- Virtualization: Experience with virtualization technologies like VMware or Hyper-V.
- Troubleshooting: Excellent problem-solving and troubleshooting skills.
- Communication: Strong written and verbal communication skills.
- Project Management: Ability to manage projects and work independently.
- Security: Understanding of security best practices and experience with security tools.
Main Platforms: IBM Storage all products IBM Power all products
· Serve as the primary technical advisor and advocate to IBM TLS Partners
Technical Expertise:
- Provide technical guidance on IBM Infrastructure including Power/ Storage.
- Operating Systems: Strong knowledge of AIX Server and Linux distributions.
- Server Hardware: Familiarity with server hardware components including CPUs memory storage and networking devices.
- Networking: Understanding of networking concepts like DNS DHCP and VPNs.
- Virtualization: Experience with virtualization technologies like VMware or Hyper-V.
- Troubleshooting: Excellent problem-solving and troubleshooting skills.
- Communication: Strong written and verbal communication skills.
- Project Management: Ability to manage projects and work independently.
- Security: Understanding of security best practices and experience with security tools.
Main Platforms: IBM Storage all products IBM Power all products
· Serve as the primary technical advisor and advocate to IBM TLS Partners
Coordination:
- Monitor support-related projects configuration enhancements and performance tuning.
- Ensure alignment with client objectives and timelines.
- Proactive Guidance and reporting.