System Services Representative- Kitchener / Waterloo

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes including the peripheral equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.

Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends including standby/on call rotation. Vehicle is required mileage is reimbursed.

The position requires an organized team player with multiple years’ experience in a professional services environment. Junior Professional Level candidates are acceptable.

Work Location: Kitchener Waterloo

Required Technical and Professional Expertise

• Strong execution and interpersonal skills
• Highly organized
• Strong attention to details
• Ability to manage multiple responsibilities and set priorities
• Experience responding to customers concerns
• Strong written and verbal communication skills
• Proactive self-starter
• Flexibility to adapt to a rapidly changing environment
• Computer servicing proficiency including knowledge of associated software
• Valid Driver’s Licence

Preferred Technical and Professional Expertise
• College or higher degree desirable.