System Specialist

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start.
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional.
• Reactive Managed Services provide immediate assistance for all tech issues.
• An Analytics Dashboard provides detailed data for more informed business planning.
• AV Staffing Services provide on-site support of complex AV technology.

As of September 2022, Cenero is an independent subsidiary of RICOH. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun! This role is responsible for handling system testing and commissioning aspects of AV engineering post build and during installation. The System Specialist/Programmer will also be required to program small systems as well as provide technical/management leadership on major tasks or technology assignments as well as establish goals and plans that meet project objectives.

This role is responsible for handling system testing and commissioning aspects of AV engineering post build and during installation. The System Specialist/Programmer will also be required to program small systems as well as provide technical/management leadership on major tasks or technology assignments as well as establish goals and plans that meet project objectives.

Essential Duties and Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Review project Scope of Work to ensure quality and completeness of installation
• Test integrated systems and perform troubleshooting when needed
• Test point to point functionality of systems
• Test and troubleshoot control programs (AMX/Crestron/Extron)
• Write code for DSP systems
• Load, test, and troubleshoot code for DSP systems
• Write code for small AV systems
• Make basic programming changes to larger AV systems.
• Fine-tune audio-video systems to ensure optimal performance
• Act as a customer liaison in absence of the Project Manager
• Responsible for final job documentation as needed
• Demonstrate job site leadership
• Ability to travel to various job sites
• Other duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills, Experience, Education

• Applicant should have a 2 or 4-year college degree in a technical field.
• Applicant must have 4 to 5 years of related experience.
• Applicant must have knowledge of AV fundamentals and ICIA best practices. CTS certification is preferred.
• Manufacturer Certifications are a plus
• Biamp, Polycom, QSC, Crestron, AMX, and Extron preferred
• Experience with installing or supporting AV equipment.
• Ability to diagnose complex system problems
• Proficient with test and calibration equipment
• General knowledge of TCP/IP networking, switches, routers, firewalls
• Working knowledge of VTC, ATC, networking software, and hardware
• Experience configuring and troubleshooting Video and Audio over IP Protocols
• Experience with Extron Global Configurator and Crestron programming software
• Effective communication and interaction with employees, clients, and colleagues
• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensure to meet deadlines
• Strong organizational skills and excellent attention to detail
• Proven business writing skills
• Valid Driver's License

Physical Demands

Must be able to perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.

• Required to stand, walk, and reach with hands and arms.
• Required to use tools with sharp blades and power equipment.
• Must be willing to travel frequently.
• Must be able to lift 75 pounds occasionally.
• Must be comfortable and capable of overhead work while on ladders, lifts, and scaffolding.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 50% of travel (80% at client sites / 20% at office). The environment is a typical office, server rooms, and NOC centers. Work from home is at the discretion of the Programming Manager

Core Values

Our Core Values define what is unique and best about Cenero, and how we strive to be the best solutions partner for our clients.

Passion - Exceptional work ethic - Dedication to ensuring Cenero and client success - Personally invested and cares about the work being performed

Respectfulness - Respects the time and efforts of others - Team player

Emotional Intelligence - Good listener and communicator - Empathetic - Stays calm and works well under pressure

Motivation - Wants others to be successful - Resourceful and proactive - Self-starter

Integrity - Reliable, honest and strong moral fiber - Trustworthy

Expertise - Knowledgeable resource for clients and colleagues - Quickly analyzes the situation - Good problem solver - Life-long learner

Represent Client Perspective - Client-focused - Advocate for our clients' success - Considers both Cenero and client perspectives

BENEFITS AND PERKS:

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Professional development opportunities to enhance your career
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)