Systems Reliability Engineer

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so, we're interested in speaking with you! Nutanix Worldwide Support is a global organization providing 24/7 support in over 150 countries in 20 different languages. We're as proud of our 96% Customer Satisfaction rating as we are of the advancement opportunities we can offer our team.

Product Support at Nutanix

We are obssessed with making our customers successful. We're comprised of leading technology specialists across networking, virtualization, OS, Cloud, DevOps and Storage domains. Our customer base is growing rapidly and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90+ NPS score is a testament to this objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage to name a few areas.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.

What You Will Bring

• Excellent written and verbal communication skills - you're able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
• Customer Obsession - you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Degree in Engineering or CS preferred
• Minimum 2 years relative working experience
• Fluent proficiency in English. Bilingual a plus!

About the Team

Meet AJ! Sr Mgr, Worldwide Support https://www.linkedin.com/in/albert-ulak-5546233/ [linkedin.com]!

• Joined Nutanix in February 2016 to help build the world-class support organization
• Previous experience with DELL/EMC, Symantec, and Veritas
• Hired over 200 technical resources over my career
• Biggest Personal Win
• Looking for people who consistently develop their talents, collaborate effectively, and improve our products and services while obsessing over our customers
• Veteran and wellness advocate

What The Team Says

• "AJ is undoubtedly the best person to have in your corner due to his approach to uplifting others. He continuously instills confidence in everyone he works with and provides immediate feedback to ensure comfort and growth when making difficult decisions or working towards your goal. This style of coaching has been monumental for my career advancement." -James, Manager, WW Support
• Nutanix has infrastructure which fosters a genuinely holistic teamwork environment, where the physical and mental health of individuals is deeply important. I've never experienced this with any other employer who claimed to value teamwork. - Olivia, Sr SRE

How We Work

• We are a hybrid team with two to three days a week in the office balanced with WFH. We host weekly team huddles, catered lunches twice a week and a calendar of regular celebrations that bring us together. We leverage connectivity tools like Zoom, Slack, and email to stay connected.

Pay Range

The pay range for this position at commencement of employment is expected to be between USD $ 79680 and USD $ 160560 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.