Systems Support Engineer

• Fast Paced, dynamic role with generous on-call allowance!
• Work on high tech Warehouse/DC automation systems and solutions
• Excellent career development, on the job training and upskilling opportunities

What we offer:

Start your dream career and be at the forefront of cutting edge technology, automation and innovation

Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs.

Our innovative portfolio meets the demands of an ever-changing supply chain landscape and is designed to deliver a clear competitive edge. As a company we take pride in offering our employees a safe and rewarding work environment in which to develop their careers.

THE OPPORTUNITY

Recently voted #1 Warehouse Automation Supplier in the world, this is an exciting time to join Dematic as a Systems Support Engineer (Application/Software Support) in Belrose, NSW. The primary focus is to provide technical support and assistance to our customers with their Dematic material handling systems integrated software. As member of our customer service team, you will support and implement in-house software applications running on real time systems.

As a self-motivated individual with a strong desire to learn and develop new skills, this is the perfect career move. Your advanced problem solving skills, high attention to detail, and ability to manage your time and prioritise to meet deadlines will set you up for success. 

KEY RESPONSIBILITIES

• Provide remote technical support and troubleshooting of technical issues of Dematic software products and systems

• Work with the Dematic Contact Centre in handling support calls and providing regular updates

• Participation of project work and commissioning of new systems on our customer sites

• System monitoring, validation and regression testing

• Update and contribute to the support team Confluence knowledge base

• Work autonomously and as part of a team

• Ensure all administration work is completed and submitted on time and correctly

• Participate in an on-call roster, providing remote after-hours system support by phone and email.

Tasks and Qualifications:

WHAT WE ARE LOOKING FOR

• Engineering, Computer Science or similar disciplines.

• Strong analytical, diagnostic and troubleshooting skills in predominately Windows environments (2019 & 2022).

• Knowledge of and experience with SQL Servers (RDBMS), Data exporting (Excel, SQL scripting) ALP Application Label Printers (ZPL, Imaje, Label Viewer tools).

• Ability to use root cause analysis techniques to trace problems to their source.

• Candidates with Material Handling Systems (MHS) or Warehouse Management Systems (WMS) experience (highly regarded).

• Knowledge of Powershell (Windows), Python, HTML (highly regarded).

• Knowledge of PLC software (i.e., Siemens and Rockwell) and .NET (desirable).

• Excellent customer service skills with the ability to build and maintain positive and constructive relationships with internal and external stakeholders.

• Strong communication skills, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.

The position may require standby / afterhours support work and opportunities to travel for work both interstate and overseas. An attractive salary package and on-call allowance are on offer, as well as outstanding career opportunities within a growing global business.

WHAT WE OFFER

• Progressive and innovative global company experiencing high growth

• Career Development and Global Opportunities

• Generous salary, with salary packaging and novated leasing available

• Corporate discounts on car rentals and IT products/accessories

• Paid Parental Leave + super: 12 weeks for primary & secondary carer

• Purchase Leave

• Study Assistance

• Employee Referral Programme

• Work Stability – average tenure is over 8 years

• Employee Assistance Program

• Local and Global recognition awards

HOW TO APPLY

If you would like to apply for the above position, please click on the ‘Apply for this job’ button and submit your resume. For more information visit: www.dematic.com

Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.