Team Lead (Remote)

Team Lead

We're looking for a highly motivated, detail-oriented, customer service professional with a strong desire to assist our team and unlock productivity and efficiency gains. This is a full remote position.

What That Means

You'll be a key player. That's right, you'll play an important part in assisting our team. You'll perform the following:

• Be a subject matter expert and answer questions from the team
• Handle customer support escalations via phone, chat or email
• Assist with improving our help center
• Identify any trends amongst our team and report to leadership
• Perform team duties during approximately 50% of your time

You'll be responsible for learning every aspect of the department's operations to better assist the team with any questions and challenges that come up as well as communicate with leadership on new system and workflow improvements to enhance the team's efficiency. In addition to being a resource for the team, you'll respond to and resolve escalated issues or complex requests from our customers. When you're not assisting the team, you'll perform other duties such as report trends, analyze work processes and provide suggestions for improvement. You'll lead by example and be an expert in your department.

On occasion, you'll assist with coaching, training, interviewing, and other activities.

What You'll Need

• 2+ years experience in contact center role
• Excellent verbal and written communication skills
• Amazing attention to detail
• Strong technology know-how (G Suite Products and Salesforce experience highly preferred)
• Ability to stay calm and focused under pressure
• A collaborative spirit and ability to work within a team
• Strong analytical and problem-solving skills
• Awesome organizational skills

What You'll Get

• Remote work opportunity

• Access to robust health, vision, dental, and life insurance plans
• Employer matching 401(k) plan
• Profit-sharing plan
• Generous PTO (Paid Time Off)
• Paid maternity/paternity leave
• Tuition reimbursement
• Donation matching program
• Fitness Reimbursement Program
• Company paid weekly lunches
• Student loan assistance
• Employee recognition programs

Who We Are

Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.

No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.