Tech Support Engineer

About EVPassport:

EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit your business needs.

We operate in the United States, Canada, and Mexico, and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it. 

Your job opportunity:

As a Technical Support Engineer you will be responsible for providing technical assistance and support to customers who are experiencing technical issues with products, services, or software. You will work with the team to diagnose and resolve technical problems and may also be responsible for identifying and reporting software bugs and communicating those issues to development teams.

Location:
Poblenou, Barcelona. Hybrid work mode.

You will:

• Respond to customer inquiries to provide technical support and assistance.
• Diagnose and troubleshoot technical problems with products, services, or software.
• Identify and report software bugs and issues to development teams.
• Collaborate with other technical support team members to resolve customer issues.
• Escalate complex issues to higher levels of technical support or management as necessary.
• Maintain accurate records of customer interactions and technical issues.
• Keep up-to-date knowledge of products, services, or software and troubleshooting techniques to perform your job effectively.

You have:

• Strong technical skills to diagnose and troubleshoot technical problems with products, services, or software.
• Excellent communication and interpersonal skills to interact with customers and collaborate with other technical support team members.
• Basic knowledge in programming (preferably Java/Spring)
• Knowledge in modern infrastructure (K8s, AWS, Linux, Mongo, PostgreSQL)
• A customer-centric mindset to understand and meet customer needs.
• Analytical and problem-solving skills to identify and resolve technical issues.
• Attention to detail to accurately document customer interactions and technical issues.
• The ability to work independently and as part of a team to resolve customer issues.
• Fluent English.

It’s a plus:

• Experience with Cloud Services

Our Values: 

• Customer Obsessed
• Trust by Default
• Own the Outcome
• Growth Mindset
• Anything is Possible
• Practice Kindness

Our Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid working model (own your time)

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions.

For additional information on EVPassport, please visit https://www.evpassport.com/