Technical QA Engineer , Agent

About the Role
We are looking for a Technical Quality Assurance (QA) Engineer; with dedication and an eye for detail and to ensure quality software products. You are an integral part of our team, supporting software quality testing that is pivotal for our IT Operations software products. Work closely with our out of box scripting team, to passionately validate the functionality of scripts and product features, through QA testing. You will design and implement test cases on our new and existing software products. As a QA Engineer here at NinjaOne, bring your knowledge of the IT Operations industry and products, as well as your expertise of testing, deep into the operating systems level. Work with top-tier engineers and management teams as you manage a stream of new and exciting software challenges.
English resumes required.
Location: We are flexible on remote working from home, but you must be located in Brazil, Colombia, Ecuador, or Mexico.
What You'll be Doing
• IT Operations Expertise: dive into our suite of products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.
• Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
• Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.
• Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
• Collaboration: work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.
• Other duties as needed.
About You
• 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.
• 2+ years' experience, knowledge, and utilization of PowerShell/Bash/Batch/Python etc.
• 5+ years' experience with Manual Testing required, Automation Testing is nice to have.
• Bachelor's degree in technology is a distinct advantage, though not mandatory.
• In-depth knowledge and previous experience with Windows and either MacOS or Linux operating systems is required. An understanding of system settings, the Windows Registry, and other OS foundational aspects.
• Experience working in databases including PostgreSQL, SQL, and MySQL.
• Experience setting up and configuring VMs. A focus on ESXi and Hyper-V will be advantageous.
• Outstanding communication skills. Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.
• Attention to detail, ensuring that no bugs or inconsistencies, however minor, go unnoticed.
• Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.
About NinjaOne
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You'll Love
Our flexible working hours with home office options enable you to successfully balance your personal life and your job.
Grow personally and together with one of the fastest growing companies globally.
Develop your skills through our renowned training platform.
Receive competitive compensation.
Collaborate with an amazing international workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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