Technical Quality Specialist

As a Technical Quality Specialist on the Product Support team you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community from customers to key internal partners such as Product and Engineering.

We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background be comfortable collaborating in a fast-paced and often ambiguous environment and demonstrate leadership technical competence and a passion for quality.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop expertise in Figma's products and customer journeys from Product Designers to Developers to accurately diagnose sophisticated bugs

• Interact with Figma customers daily via support channels such as chat email or video calls taking ownership over complex problems

• Contribute to social support efforts by engaging with customers and users on social media and community platforms

• Own end-to-end troubleshooting of complex technical issues as the primary point of contact partnering with Engineering and Product to report bugs drive resolution and maintain clear proactive communication to improve customer satisfaction

• Adapt to supporting customers across multiple products including assisting with billing and account management issues as needed. Maintain schedule flexibility including occasional weekend or holiday coverage to support customers globally

• Recommend tooling and process improvements to enhance with how the team manages to diagnoses bugs

• Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation including training materials

• Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes tooling and process improvements and feature enhancements

We'd love to hear from you if you have:

• 4+ years of experience working in a QA or Support environment for a technical SaaS product

• Experience collaborating closely with Engineering and Product teams

• Troubleshooting and debugging experience across multiple platforms (Mac Windows iOS and Android)

• Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences

• Resilience and adaptability  you’re motivated by experimentation building and collaborating both within and beyond your team and remain confident through times of change and ambiguity

While not required it’s an added plus if you also have:

• Experience working with design tools like Figma Adobe Suite Sketch Framer

• Ability to read and write Spanish Portuguese Japanese Korean German or French

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. For roles that are available to be filled remotely the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees as well a competitive package of additional benefits including health dental & vision retirement with company contribution parental leave & reproductive or family planning support mental health & wellness benefits generous PTO company recharge days a learning & development stipend a work from home stipend and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Hourly Base Pay Range (SF/NY Hub):

$43.80—$77.90 USD