Technical Support Engineer

Cohesity has been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!

The  Technical Support Engineer ( Also known as Site Reliability Engineer - it is a senior technical support role within the Cohesity support organization). The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

How you’ll spend your time here:

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles.
• Mentor other engineers.

We’d love to talk with you - if you have the majority of the following:

• Experience working in a storage, networking and virtualization environment
• Solid understanding of Linux and administration experience across all working components
• Ability to analyze system diagnostics and clearly articulate the issue for the customer
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
• Experience with remote file access protocols, including NFS, SMB (CIFS)
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)

Advantageous:

• Experience taking care of a distributed file system
• Performance analysis experience
• CentOS Linux Platform Architecture experience
• Experience debugging complex, serialized, multi-threaded code

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