Technical Support Engineer I- Infrastructure (Azure Virtual Desktop)

As our Tech Support Engineer I - Infrastructure you'll be on the frontlines of ensuring our partners' success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions. You'll be the go-to expert helping our partners navigate and resolve their technical challenges ensuring they get the most out of their cloud investments.

What You’ll Do Every Day:

• Be the hero our partners need by responding swiftly and professionally to their technical inquiries via phone web submissions and email.

• Empower our partners by educating them on supported technologies diagnosing issues and guiding them toward solutions that foster self-sufficiency.

• Take charge of your cases prioritizing based on issue severity and keep our partners informed every step of the way ensuring timely and effective resolutions.

• Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.

• Stay ahead of the curve by participating in regular training sessions ensuring you're always up to date on the latest technologies and best practices.

What You Bring to the Table:

• Experience: At least 2 years in technical support with a solid grasp of Azure services including Virtual Desktops networking VPNs and more.

• Skills: Problem-solving is your superpower and you can quickly adapt to new environments. Communication? You’ve got that covered too both in writing and speaking.

• Growth Mindset: You're always eager to learn experiment and grow whether it’s mastering new technologies or finding innovative ways to tackle challenges.

• Collaboration: Teamwork makes the dream work and you thrive in collaborative environments.

• Organization: Your time management skills are on point ensuring you handle multiple priorities without breaking a sweat.

Your Journey to Success:

• Within 90 Days: You’ll have mastered our support processes and be confidently handling basic to intermediate Azure-related inquiries.

• Within 6 Months: You’ll be a trusted advisor to our partners resolving complex issues and contributing to knowledge-sharing sessions.

• Within 1 Year: You’ll have made significant contributions to our support strategy helping refine processes and potentially mentoring new team members.

Required Education & Certifications:

• A B.A./B.S. in a related field or equivalent experience is required.

• Bonus points if you have certifications like Microsoft AZ-900 AZ-104 AZ-140 or Nerdio-100.

Compensation:

• Qualified candidates can expect a compensation range between $50000/yr - $62000/yr or more depending on experience

Expected Closing Date: 11/25/2024

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