Technical Support Engineer (Level 2)

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.

We expect the Junior Technical Support Specialist to: 

• Work in 5-day schedule (with duties on-call for nights and weekends),
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents and problems,
• Assist to DevOps engineers, developers and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with fellow colleagues.

Qualifications

Must-have skills:

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages, AWK, Perl, etc.,
• Strong analysis, investigation and troubleshooting skills,
• Good command of written and spoken English language.
  

Nice-to-have skills:

• Work experience in Linux environment,
• Experience with customer service
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Knowledge of HashiCorp stack and K8S,
• Bachelor’s degree in Computer Science or a related field.

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits: 

• Possibility of hybrid/remote work mode in Georgia, 
• Flexible working hours.
  

Health and recreation benefits: 

• 24 working days of paid vacation, 
• Fully paid additional wellness days (3 days per year),
• FitPass (sport and related activities) access,
• Medical insurance - VIP package. 
  

Facility benefits: 

• Modern office with new equipment, 
• PlayStation and table football in the office, 
• Meals in the office.
  

Community benefits: 

• Teambuilding activities, 
• Corporate parties, 
• Football club, 
• Billiard club,
• Speakers' club, 
• Free admission to corporate external events, 
• Possibility of joining conferences and professional fairs, 
• Personal branding development support.
  

Professional training benefits: 

• English language courses, 
• Georgian language courses for foreign employees, 
• Unlimited access to self-learning platforms, 
• Certification opportunities, 
• Mentorship Program. 
  

Social benefits: 

• Parental bonus, 
• Referral bonus, 
• Blood donation paid leave, 
• Gifts for employees, 
• Gifts for children,
• Free drinks and snacks.