Introduction
The Support team is a critical part of our service delivery organization directly responsible for handling customer issues escalating as necessary and ensuring our customers have a best-in-class experience with our products and services.
Your role and responsibilities
- Diagnosing and resolving issues encountered by our customers
- Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
- Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
- Working with the broader engineering team to deliver critical functionality necessary for the success of our customers
- Coordinating and managing customer contact for critical product issues
- Participating in an on-call support rotation which necessitates the need to work weekends on a shared and recurring basis with the team
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Computer Science background or equivalent practical experience
- Linux administration skills
- JVM knowledge
- Programming/scripting with either Unix Shell scripts Python or Java
- Knowledge of networking concepts (TCP/IP DNS etc.) and the ability to troubleshoot complex networking issues in a Linux environment
Preferred technical and professional experience
Setup/configuration/troubleshooting experience in three or more of the following areas:
- Hadoop core HBase HIVE CDH HDP
-
Kafka and/or Spark
-
Major cloud platforms (Azure GCP and AWS)
- Containers (Docker Kubernetes AWS EKS)
- Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos SAML LDAP and SSL)
- Enterprise relational databases (Oracle MySQL PostgreSQL SQL Server)
- Snowflake
- MongoDB