Technical Support Specialist

Are you ready to make a REAL impact to the lives of millions of people? At Capsa Healthcare, you can do just that! Our products help provide care to patients worldwide and allow clinicians to work efficiently. As a quality ambassador, your work will assist many companies deliver meaningful healthcare products that may even help take care of your family members one day.

We are professionals who are passionate about doing work that matters. Come join us and make a difference alongside your colleagues who are proud to be Capsa team members. We are a global company with emphasis on work-life balance.

We are seeking a full-time Technical Support Specialist who is part of a dynamic service team working to develop healthcare products that enhance patient care, safety and caregiver workflow. Capsa's innovative and reliable solutions elevate the performance of healthcare delivery. To view our products, visit www.capsahealthcare.com.

Position Location: Portland, OR (Hybrid working environment)

As the Technical Support Specialist, your contributions to the team will include:

• Responsible for all calls/requests for quotations, order processing, and troubleshooting
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa's service policy
• Provide exemplary service to all customers, internal and external
• Provide tier-two level technical support for customer issues concerning Capsa products or systems
• Triage and escalate customer technical issues as necessary to additional level support
• Process product warranty shipments
• Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs

What we ask of you:

• Required: Minimum of three years' experience in customer service, technical support or help desk roles
• Preferred: BA/BS
• Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com

Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation and benefits package.

• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance

EEO/AA Employer/Vet/Disabled