A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.
As a Technical Content Professional you will create develop curate and analyze technical content for digital self-service products. This includes technical documentation UX content embedded assistance training blogging and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes ensuring content is easy to find useful and current. Technical Content Professionals may specialize in UX content product documentation UI writing embedded assistance technical writing multimedia production visual design instructional design and digital learning.
Your primary responsibilities include:
• Content Creation: Experience in designing developing and publishing IBM technical content that is easy to use understand and find. This includes technical documentation written in DITA or Markdown UI content product tours messages API documentation multimedia (videos graphics) support content chatbots training nurture and community content.
• Content Management: Proficiency in managing the end-to-end authoring process including design development editing production translation and life cycle management.
• Research: Strong research skills to gather data analyze it and extract insights for developing content strategies and meeting business needs through audience analysis product research and competitive analysis.
Concept Simplification: Simplify complex technical concepts from multiple sources into consumable content that drives user actions. Ensure the content is clear inclusive accessible and translated for a global audience.
Writing: Utilize writing skills to ensure clarity and adherence to IBM Style making technical concepts understandable to the audience using consistent terminology and adapting content to user types.
Embedded Assistance: Write embedded user assistance to guide users within the interface providing helpful and context-specific information.
Markup Languages: Utilize markup languages such as DITA XML Markdown and HTML along with authoring tools like Oxygen to create structured and accessible content.
Design: Apply design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation.
Version Control: Proficiency in utilizing version control systems such as Git or GitHub for efficient content management and collaboration.
HCI Design: Apply principles of human-computer interaction (HCI) design to create intuitive and user-centred interfaces.
Programming: Demonstrate proficiency in programming languages such as Java Ruby PHP Python Swift Go Objective-C or Node for technical content development.