Telephone Representative

Company Overview We are a leading provider of comprehensive dental insurance solutions, dedicated to improving the oral health and well-being of individuals and families. With a strong commitment to customer satisfaction, innovation, and operational excellence, we offer flexible coverage options and exceptional service to our members and dental care providers. Position Overview We are seeking a skilled and motivatedTelephone Representativeto join our customer service team. This in-person role is responsible for providing a superior service experience to members and dental providers through timely and accurate responses to inquiries regarding claims, benefits, and eligibility. The ideal candidate is empathetic, detail-oriented, and driven to exceed expectations in a contact center environment. Key Responsibilities • Handle inbound calls from members and providers regarding insurance coverage, claims status, benefits, and general inquiries with empathy and professionalism. • Provide clear and concise information while navigating and updating client records in the CRM system. • Verify eligibility and determine coverage based on plan documents and policy terms. • Accurately process claims in accordance with established Standard Operating Procedures (SOPs). • Maintain accurate and thorough documentation of all interactions and actions taken. • Comply with HIPAA regulations and ensure the confidentiality of all member information. • Use soft skills (empathy, active listening, call control) to enhance every interaction. • Support outbound call campaigns and other duties as assigned. • Identify and suggest opportunities to improve service delivery and operational efficiency. • Proactively assist in retaining provider partnerships and expanding the network where applicable. Qualifications • Minimum 2 years of customer service experience in a contact center, preferably within a health or dental insurance setting. • Strong time management, communication, and interpersonal skills. • Proven ability to work independently and as part of a team to meet SMART goals. • Familiarity with contact center metrics and a firm understanding of how to meet/exceed service level expectations. • Proficiency in Microsoft Office Suite; able to quickly learn proprietary systems. • Strong analytical, problem-solving, and business logic skills. • Adaptable to changing priorities in a fast-paced environment. Schedule • 8-hour day shift, Monday through Friday • Limited part time shifts available How to Apply If you're passionate about delivering exceptional service and want to make an impact in the dental insurance industry, we encourage you to apply on the Indeed website. We look forward to connecting with you! Job Type: Full-time Pay: $17.00 - $21.00 per hour Benefits: • Dental insurance • Health insurance • On-the-job training • Paid time off Shift: • 8 hour shift • Day shift Work Location: In person