Training & Operations Manager

As the Training and Operations Manager, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives, and standard operating procedures. You are the subject matter expert in Black Diamond Management operating procedures, people processes, and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.

***Please note that before becoming an operations manager you must train in all departments at Black Diamond Management***

Core Responsibilities:

• Oversee the brand associates
• Meet with clients and prospective customers
• Train in Product knowledge
• Handle customer complaints
• Help with onboarding

Qualifications:

• Bachelors preferred but not required
• Excellent communication skills
• Professional Experience
• Ability to work under pressure
• Organization skills