User Experience Writer - Digital Omni-Channel Messaging - Hybrid or Remote

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job manages and brings consistency to patient-facing, administrative communication needs for the Health System across all channels. Drives various aspects of planning, executing, and tracking of approved omni-channel patient messaging for digital tools and products, specific service lines, care settings and identified journeys. Works closely with the internal IS, procedural, service lines, digital heath, and other stakeholders, and collaborates with the patient education contacts and platform owners to align efforts where needed. This role will also help to drive an audit, the development of a process to create and refresh this content, and the launch of a document management tool to serve as a resource for all users supporting patient facing messaging.

Education
Required - Bachelor's degree in corporate communications, public relations/journalism, or English.

Work Experience
Required - 3 years of experience related to copy writing, product design, or experience design.
Preferred - 1 year of experience writing for digital/mobile channels with demonstrated project management experience.

Knowledge Skills and Abilities (KSAs)

• Ability to write content for web/mobile products, emails, landing pages, or editorial content.
• Ability to solve business and user experience problems with content.
• Excellent writing and editing skills.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.

Job Duties

• Creates copy and messaging that is consistent, easy to understand, and at appropriate reader levels.
• Understands the voice of customer and translates that into content to guide Health System consumers and patients through various experiences, interfaces, and channels.
• Organizes and manages (via platform and processes) patient-facing, administrative copy, and coordinate with other users across the system.
• Analyzes existing content to identify and prioritize gaps and needs across existing and proposed omni-channel patient messages.
• Serves as a user experience writer subject matter expert resource across the system.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the state of Colorado are not eligible for remote work position.

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