User Support Specialist

User Support Specialist

Job Category: Information Technology

Time Type: Part time

Minimum Clearance Required to Start: NACI

Employee Type: Part-Time On-Call

Percentage of Travel Required: None

Type of Travel: None

CACI seeks a detail-oriented user support specialist with superior interpersonal, organizational and communications skills to provide support to our client. The user support specialist will provide assistance to the project management team and end users of the system by addressing questions and resolving related issues. Specific responsibilities of the user support specialist include:

• Provide user support to client by performing a variety of clearinghouse functions and activities
• Serve as subject matter expert for the operations (enrollment and participation) of the helpdesk.
• Triage incoming specific inquiries (via email from state and local health departments, hospitals, and other government agencies) for interpretation of guidelines and recommendations, broadly related to infection control in health-care settings and the general public.
• Supports technical reports and documents representing summary of monthly inquiries.
• Supports technical writing for program and operation documentation.
• Supports the creation of documentation in presentation-ready quality output.

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.