Veeam Backup for Databases Engineer

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers 

We are now looking for Veeam Backup for Databases Engineer. 

Your tasks will include:

• Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation 
• Fortifying client relationships focused on 100% customer satisfaction 
• Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool 
• Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers 
• Performing troubleshooting and analysis, including log file investigation

What we expect from you:

• Fluent English (reading/writing/speaking) 
• Linux administration skills 
• Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations) 
• Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery 
• Familiarity with Oracle RAC (Real Application Cluster) concepts 
• Familiarity with SAP HANA database concepts will be considered significant advantage 
• Analytical and problem-solving skills 
• Ability to quickly learn, understand and explain technical information 
• Ability and desire to take ownership of client issues through resolution 
• Excellent time management skills 
• Ability to work in a fast-paced environment 

We offer:

• Family Medical Insurance
• Annual flexible spending allowance for health and well-being
• Life insurance
• Personal accident insurance
• Employee Assistance Program
• A comprehensive leave package, including parental leave
• Meal Benefit Pass
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
• Transportation Allowance

Please note: If the applicant is permanently located outside of India, Veeam reserves the right to decline the application for the position.

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