Vice President of Operations

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes is a must for working families and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom engaging parents in the development of their kids and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate talented and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition Bessemer Emerson Collective Lowercase Capital Mark Cuban Notable Capital and others.

Who You Are

Brightwheel is seeking an experienced executive to oversee all aspects of operations including all centralized revenue operations teams business operations and analytics. You excel at solving complex challenges fostering collaboration across functions and enabling teams to operate at their highest potential. You’re someone who thrives in a high growth fast paced environment and has direct experience managing scaled teams.

What You’ll Do

• Develop and refine the “corporate operating system”

• Partner closely with the CEO COO and CFO on the company’s highest priority initiatives

• Drive continuous improvement through operating cadences including partnering with leadership on forecasting goal-setting metrics reviews and business reviews

• Ensure a seamless journey for customers from lead through sales and onboarding on to ongoing engagement + upsell

• Lead overall operational goal-setting of the company steer metrics reviews and identify potential growth opportunities.

• Make data the secret weapon of our go-to-market functions creating the right reporting and analytics to provide insights into our funnel and performance fuel the best decision-making and uncover growth opportunities

• Lead a talented team of experts across any combo of RevOps (Sales Ops Marketing Ops CS Ops BizOps and Analytics

• Optimize Operations & Scalability – Develop and implement systems processes and workflows to drive efficiency and support brightwheel’s growth.

Qualifications Skills & Abilities

• 15+ years of  experience in Operations and/or Strategy with experience leading teams of 40+.

• Experience scaling operations at a high-growth SaaS company or a tech-enabled business.

• Proven track record in developing and executing operational strategies that drive efficiency and business growth.

• Strong analytical skills with experience using KPIs dashboards and analytics tools to drive performance improvements.

• Experience building mentoring and scaling high-performing teams.

• Track record of collaborating with cross-functional partners to lead transformation and growth.

Brightwheel is committed to internal pay equity and offers a competitive compensation package including base salary equity and benefits. Our benefits package includes premium medical dental and vision benefits generous paid parental leave a flexible paid time off policy a monthly wellness and productivity stipend and a Learning & Development stipend.

For cash compensation brightwheel sets standard ranges for all roles based on function level and geographic location benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts including geographic location candidate experience and expertise. If you have questions about the compensation band for your region please ask your recruiter.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status.