Virtual Assistant (with Social Media & CSR Background)

Virtual Assistant (with Social Media & CSR Background) We are seeking a highly organized proactive and tech-savvy Virtual Assistant to support a fast-growing electrical services business based in Australia. This role is ideal for someone with excellent communication skills and experience in customer service scheduling administration and light marketing tasks. The successful candidate will play a key role in streamlining daily operations enabling the business owner to focus on growth and team management.

• Part Time (25hours/week; can grow to full-time)

• Remote: Australianworking hours

• Monthly Starting Salary: $600-850(flexible and depending on experience)

What Youll Be Doing

• Handle 1520 inbound and outbound calls daily from new and existing clients

• Respond to email and text inquiries including follow-ups and accounts receivable reminders

• Schedule jobs and assign them to the appropriate field staff using ServiceMate

• Manage CRM and lead pipeline through Podium

• Update job statuses and customer information in ServiceMate

• Upload invoices to Xero (no reconciliation required)

• Create and post 23 weekly updates on Facebook and Instagram

• Support potential expansion into TikTok using existing brand assets

• Promote and leverage the businesss 190+ five-star Google reviews

• Manage client's calendar and appointments

• Handle light reporting and follow-up tasks as needed

• Liaise with apprentice training providers and track apprentice progress

What Were Looking For

• Excellent English communication (verbal and written)

• Previous experience handling inbound/outbound customer calls

• Strong organizational and multitasking abilities

• Comfortable learning and using platforms like Podium and ServiceMate

• Tech-savvy with good grasp of modern software tools

• Experience in social media content management

• Comfortable working independently and proactively

• Familiarity with CRM and job management software (training provided on ServiceMate and Podium)

Application Process

• Initial Interview

• Client Interview

• Offer and Onboarding