Jobs at Aircall
483 open positions
Sales Intern - New York, North America Market (6 months)
Company: Aircall
Location: New York City, NY
Posted Apr 25, 2024
Aircall, a company backed by over $220 million since 2015, is seeking a highly motivated Sales Intern to join their dynamic team in New York. The intern will gain hands-on experience in B2B software sales, working closely with Account Executives, participating in sales calls, managing customer projects, and supporting cross-functional teams. The company values diversity, equity, and inclusion, offering a competitive salary package, comprehensive benefits, and a fast-learning environment.
Sr. Manager/Director, GTM Enablement & Acceleration
Company: Aircall
Location: Remote
Posted May 02, 2024
<p><b>Unleash the Potential Lead Aircalls GTM Enablement amp Acceleration Function<b><p> <p><br ><p> <p><span>We are on the lookout for a visionary and experienced leader to join Aircalls dynamic team as the Sr ManagerDirector of <span><b> GTM Enablement amp Acceleration<b><span> In this pivotal role you will spearhead the development and execution of a comprehensive strategy that empowers our gotomarket GTM teams and cultivates a thriving buyer enablement ecosystem You will lead a global team of up to 5 passionate individuals playing a crucial role in driving revenue growth fostering customer success driving customer education and shaping the future of Aircalls learning and development landscape<span><p> <p><br ><p> <p><b>Our Guiding Principles <b><p> <p><br ><p> <p><span>At Aircall we are guided by a deep commitment to<span><p> <p><br ><p> <p><b> Empowering our GTM teams<b><span> We equip our sales partnerships and customer success teams with the knowledge skills and resources they need to effectively communicate Aircalls value proposition and secure customer wins <span><p> <p><b> Seamless collaboration<b><span> We foster seamless alignment across all GTM functions ensuring a unified approach and maximizing the impact of our efforts <span><p> <p><b> Customercentricity<b><span> We believe in supporting customers throughout their journey with Aircall This includes providing timely information guidance and resources that enable them to leverage the full potential of our platform<span><p> <p><br ><p> <p><b>Your Impactful Journey <b><p> <p><br ><p> <p><b> Lead and inspire<b><span> You will be responsible for leading developing and motivating a global team of GTM enablement and Buyer enablement professionals Your leadership style will foster a collaborative and highperforming environment<span><p> <p><b> Strategic mastermind<b><span> You will develop and execute a comprehensive GTM enablement strategy that aligns with Aircalls overall business objectives This strategy will encompass all aspects of learning and development for our GTM teams customers and partners<span><p> <p><b> Content architect<b><span> You will design create and curate a diverse range of engaging learning programs content assets and resources equipping our GTM teams and partners with the necessary expertise to excel<span><p> <p><b> Bridge builder<b><span> You will foster strong relationships and collaborate effectively with crossfunctional stakeholders across product marketing sales and customer success This collaboration will ensure alignment synergy and the successful execution of our enablement and education initiatives<span><p> <p><b> Datadriven decision maker<b><span> You will implement robust metrics and reporting mechanisms to track the effectiveness of your initiatives demonstrating the tangible impact of GTM enablement amp Acceleration on Aircalls success<span><p> <p><b> Continuous learning advocate<b><span> You will stay abreast of industry best practices and emerging trends in the GTM amp Buyer enablement landscape ensuring Aircall remains at the forefront of learning and development strategies especially as it pertains to the usage of AI in the space<span><p> <p><br ><p> <p><b>Who You Are<b> <p><ul><li><b>Experienced leader<b> You possess 7+ years of experience in program management sales enablement customer education or a related field with a proven track record of success in leading and managing teams<li> <li><b>Learning amp development expert<b> You have demonstrable expertise in designing developing and delivering impactful training programs leveraging various learning methodologies You are well versed in adult learning best practices<li> <li><b>Strategic thinker<b> You possess a deep understanding of the GTM landscape and are wellversed in buyer enablement and customer education golden standards<li> <li><b>Collaborative powerhouse<b> You are an excellent communicator with a collaborative spirit adept at building strong relationships and fostering crossfunctional partnerships<li> <li><b>Passionate learner<b> You possess a genuine passion for learning and development consistently seeking opportunities to enhance your own knowledge and expertise<li> <li><b>Global mindset<b> You thrive in a fastpaced multicultural environment and possess the cultural sensitivity to lead and collaborate effectively with a geographically dispersed team<li> <li><b>Think amp Build at Scale<b> You possess the ability to design educational strategies that empower customers through selfservice and technology enabling successful lowtouch engagement models<li> <ul><p><b>Bonus points for<b> <p><ul><li><b>Technical savvy<b> Experience with web technologies CRMHelpdesk solutions telco and project management methodologies<li> <li><b>Industry understanding<b> Strong knowledge of the SaaS industry and its unique learning and development needs<li> <li><b>Tools Mastery <b>You are well versed or have good understanding in implementing best practices in tools like Gong Highspot Skilljar Salesforce LMS tools Genially and Impartner PRM<li> <li><b>AI advocate <b>Yousee AI as a tool to elevate your teams skills and performance<li> <ul><p> <p><p><b>Join the Aircall Family<b><p> <p><span>If you are a passionate leader with a vision for shaping the future of GTM enablement and acceleration we encourage you to apply This is an exciting opportunity to join a rapidly growing company and play a pivotal role in shaping Aircalls learning and development landscape empowering our teams and customers to achieve their full potential<span><p> <p><p>
Community & Events Manager
Company: Aircall
Location: New York City, NY
Posted Apr 16, 2024
Aircall is a company that values voices, creates technology for accessible communication, and is looking for a Community & Events Manager to join their marketing team. The company emphasizes the importance of community, diversity, equity, and inclusion, and offers a competitive salary package and benefits.
Senior Software Engineer Backend/AI
Company: Aircall
Location: Remote
Posted May 02, 2024
<p>Aircall is a place where voices are valued<p> <p><br ><p> <p>Backed by over $220 million of investment since 2015 we create technology that fuels accessible transparent and collaborative communication to empower our base of 18000+ customers and growing to make authentic human connections<p> <p><br ><p> <p>Conversation is a cornerstone of our culture Wherever our people find themselves in the Aircall world Paris New York Sydney Madrid London Berlin or at home everyone has a voice that is valued<p> <p><br ><p> <p>Whatever your background wherever youre from we want you to join the conversation Lets talk<p> <p><br ><p> <p><span>As a <span><b>Senior BE amp AI Engineer<b><span> you will be responsible for the <span><b>design development deployment and operation of businesscritical AI features<b><span> that add customer value on top of Voice<span><p> <p><b>Previous experience implementing AI features is a must <b><span>Best practices evangelization and mentoring in your team and across the whole of Engineering will be part of your day to day <span>job<p> <p>Quality<span> excellence and agility drive our delivery processes and you will help us level these up Using a variety of backend stacks appropriate for each requirement but always hosted on AWS we build added value and resilient services on top of voice and fully integrate with our customers business critical tools CRM Helpdesk ECommerce <span><p> <p><b>Your mission Aircall<b> <p><ul><li>Participate in requirements analysis to help with providing the right technical and business solutions for our customers<li> <li>Propose innovative solutions based on <b>AI landscape trends<b><li> <li><b>Have key responsibilities within the design architecture and endtoend delivery of AI key modules<b><li> <li><b>Write clean scalable code and test and deploy applications and systems<b><li> <li>Revise update refactor and debug code<li> <li>Be part of an engineering organization delivering high quality secure voice solutions to Aircall clients<li> <li>Involvement in product and platform performance optimization and live site monitoring<li> <li>Mentor team members<li> <p><br ><p> <ul><p><b>A little about you<b> <p><ul><li><b>AI experience is a must for this position Knowledge about LLMs GPT Mistral Llama Claude etc and experience developing with them usage prompting etc AI frameworks Langchain LlamaIndex Auto Gen etc AI architectures RAG reranking etc<b><li> <li>You have at least<b> 5+ years of experience in backend development in a large scale preferably typed language TypescriptNodejs Java Scala<b> with experience in Javascript Ruby or Python with a focus on delivering for security scalability availability and performance<li> <li>Nice to have Ideally you will <b>have worked with AWS<b> in a production environment and understand how to design for deploy on and get the best out of the environment and services provided by Amazon<li> <li>Security is at the forefront of your mind in everything that you do<li> <ul><p> <p><p>Aircall is constantly moving forward Were building new roads to complete our journey and were taking people with us who have the same builder mentality<p> <p><br ><p> <p>Lets grow together Aircall is a place for those who dare to be bold and seek responsibility excellence and the opportunity to push themselves to new heights<p> <p><br ><p> <p>Were creating a place where great people trust one another and thrive together<p> <p><br ><p> <p>People flourish at Aircall and now is the time to be part of the team and the journey were on<p> <p><br ><p> <p><b>Why join us<b><p> <p><br ><p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities<p> <p>💆♀️ Our people matter worklife balance is important at Aircall<p> <p>📚 Fastlearning environment entrepreneurial and strong team spirit<p> <p>🌍 45+ Nationalities cosmopolite amp multicultural mindset<p> <p>💶 Competitive salary package amp benefits<p> <p><br ><p> <p>DEampI Statement <p> <p>At Aircall we believe diversity equity and inclusion irrespective of origins identity background and orientations are core to our journey <p> <p><br ><p> <p>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all Were working to create a place filled with diverse people who can enrich and learn from one another Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive <p> <p><br ><p> <p>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity equity and inclusion and keep this conversation open Above all else we understand and acknowledge that we have work to do and much to learn<p> <p><br ><p> <p>Want to know more about candidate privacy Find our Candidate Privacy Notice here<p> <p><br ><p> <p><p>
Director, Digital Marketing (Remote CA or WA)
Company: Aircall
Location: New York City, NY
Posted Apr 04, 2024
Aircall is a company that values its employees and is committed to creating a positive and inclusive work environment. They are looking for a Director of Digital Marketing to lead their global digital marketing channels and drive demand and inbound pipeline through high ROI-driven digital strategies.
Sales Leader - North America West Coast (San Francisco)
Company: Aircall
Location: Remote
Posted May 07, 2024
Aircall, a cloud-based phone system founded in 2014 and valued over $1 billion, is seeking a Sales Leader for the North America West Coast. The role involves building a sales team from scratch, driving growth, and collaborating with various departments. The ideal candidate should have experience leading B2B SaaS sales in the West Coast, a proven track record of revenue growth, and strong leadership skills. Aircall offers a competitive salary package, work-life balance, and a diverse, inclusive environment.
Senior Backend Engineer (Ruby)
Company: Aircall
Location: Remote
Posted May 07, 2024
Aircall is a company that values its employees and customers, and is looking for a Senior Software Engineer to join its growing engineering department. The company emphasizes the importance of diversity, equity, and inclusion, and offers a unique work environment and competitive salary package.
Senior Backend Engineer
Company: Aircall
Location: Other US Location
Posted May 10, 2024
Aircall is seeking a skilled Software Engineer with 3-5 years of experience in back-end development using TypeScript & NodeJS. The role involves designing, developing, and deploying secure, scalable, and high-performance services on AWS. The engineer will also mentor junior team members, collaborate with different profiles, and contribute to product and platform performance optimization.
Technical Support - API Webhooks Specialist (Remote Portugal)
Company: Aircall
Location: Remote
Posted May 02, 2024
<p><b><u>About the role This position is only for Remote Portugal or Spain Note we do not sponsor Visa<u><b><p> <p><br ><p> <p> <p> <p><b>We are looking for a seasoned and handson Technical Support Specialist <b><p> <p> to oversee the delivery of a worldclass support experience that exceeds customer expectations<p> <p><br ><p> <p>As a<b> Technical Support Specialist<b> you will join a team that operates as a last escalation point of contact for Aircalls customers across the globe You will work directly with them to help solve complex technical and operational questions <p> <p><br ><p> <p>You will have a direct impact on their ability to make and receive phone calls leverage the right productsintegrations and grow their business Every day you will be working with multiple teams across Aircall such as Success Engineering Product Onboarding and Sales to provide white glove service and support <p> <p><br ><p> <p>Our team is customerfocused highly motivated and thrives on our shared success You will be part of an international team with diverse backgrounds and skill sets With Aircall being a 245 business we operate throughout various time zones using a followthesun model Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams <p> <p><br ><p> <p><br ><p> <p><b>What youll do<b> <p><ul><li>Receive and<b> respond to escalated Customer cases regarding technical and functional questions or issues<b><li> <li><b>Handle a variety of complex issues dealing with various platforms operating systems applications integrations inbound outbound calling caller ID calling features etc Analyze reproduce and be part of the resolution<b><li> <li>Assist the Frontline Support team to train them on some specific topics and improve how the issues are escalated to the Technical Support team Train the Customer Support Team about relevant subjects Create and maintain internal documentation<li> <li><b>Work closely with developers and product management colleagues to diagnose understand and resolve issues<b> Mitigate risks in potential features and bring best practices to the Customer Support Team<li> <li>Take ownership with internal and external stakeholders to define and resolve systemic issues suggest product enhancements and eventual workarounds Recommend and support the implementation of process improvements<li> <li>Monitor Customer Support metrics to proactively identify trends and recurring issues Follow up with customers to ensure ongoing high levels of satisfaction<li> <ul><p><b>What youll bring <b> <p><ul><li><b>Min 23 years experience as a Technical Support Specialist<b> <b> in a techproduct company<b><li> <li>Strong problemsolving decisionmaking and criticalthinking skills<li> <li>You are familiar with working in hybrid environments<li> <li><b>Previous experience in a clientfacing technical role for a SaaS or telecom business<b><li> <li>Ability to convey complex ideas in laymans terms<li> <li>Comfortable multitasking in a fastpaced environment familiar with organizing workflows and be process oriented<li> <li>Committed ambitious team player and outcome oriented<li> <p><br ><p> <p><b>Hard skills<b><p> <li>Basic understanding of telephony routing including IVR ACD DTMF<li> <li>Foundational understanding of the OSI model<li> <li><b>Experience using and managing ticketbased enterprise workflow management systems<b> applying ITIL concepts Familiarity with <b>Zendesk and Atlassian products notability JIRA<b><li> <li>Foundational knowledge about Operating Systems Windows Mac OS Android iOS<li> <li><b>Ability to read parse and manipulate various technical formats including XML EDI and CSV<b><li> <li>Familiarity with logging tools such as <b>DataDog<b><li> <li>Familiarity with reporting tools such as Looker<li> <li><b>API knowledge using Postman SOAPui and Webhooks<b><li> <li>Browser developer console troubleshooting and basic understanding of HTML<li> <li>Comfortable with SQL<li> <li>Experience with <b>CRM tools such as Salesforce Hubspot Zoho<b> etc <li> <p><br ><p> <p><b>Soft skills<b><p> <li>Aptitude for understanding <b>providing excellent customer service<b> including clear communication problem solving and technical writing skills in English Spanish or French Languages are a plus<li> <li><b>Good organizational skills and the ability to manage multiple issues simultaneously<b> within a fast paced and changing environment<li> <li>Positive selfstarter willing to dig into complex issues able to take direction and work within a team environment<li> <li>Willingness to consistently improve and try different approaches and perspectives<li> <li><b>Empathetic and active listener<b> with the ability to see each situation from someone elses viewpoint<li> <li>Aptitude to learn and support new products and features<li> <li>Motivation to learn by yourself and seek knowledge<li> <ul>
Senior Front-End Engineer
Company: Aircall
Location: Remote
Posted May 02, 2024
<p>We are looking for engaged and passionate <b>Senior Front End Software Engineer<b> to join our growing Engineering Team<p> <p><b>Your mission Aircall<b> <p><ul><li>You will join the Engineering team to work on Aircalls customerfacing product web applications built with React and Typescript Its based on an inhouse design system and strong coding conventions<li> <li>This team focuses on adding key features to our web applications Its responsible for enriching our UI library and providing a great developer experience among other exciting topics<li> <ul><p><b>You will be involved in<b> <p><ul><li>Working closely with the Product and Design teams to<b> build the best UX for our customer<b><li> <li>Contributing to improving our design system by building new reusable components<li> <li>Building tooling for a more robust and faster development process<li> <li>Working alongside backend developers to mitigate crossteam dependencies<li> <li>Helping in building a more<b> frontendfriendly GraphQL AP<b>I<li> <ul><p><b>Our frontend stack<b> <p><ul><li><b>React TypeScript Styled components Apollo<b><li> <li><b>Jest React Testing Library Chromatic Cypress<b><li> <li><b>A release management process based on Gitlab CI<b><li> <p><br ><p> <ul><p><b>A little more about you<b> <p><ul><li>Engineer profile with at least <b>4 years of experience in frontend development<b><li> <li>Shipped and maintained code in production<li> <li>Proficient in<b> Javascript Proficient in React and Typescript is a bonus<b><li> <li>Write unit and integration tests to ensure code quality<li> <li>Familiar with building strong and scalable state management systems Redux or Mobx are bonuses<li> <li>Familiar with <b>CICD processbased <b>or at least know about DevOps SRE philosophy<li> <li>Sensibility for UI and UX<li> <li>Business centric able to listen and understand the best ideas from all over the organization<li> <li>Like sharing your ideas and youre openminded You can set a vision that others are excited to get behind<li> <li>Prefer simple solutions and designs over complex ones while keeping long term scalability in mind<li> <li><b>Able to communicate in English<b><li> <ul><p><b>Bonus points<b> <p><ul><li><b>Experience investigating and improving JavaScript performances<b><li> <li><b>Experience with WebSockets Local Storage or ES6<b><li> <li><b>Experience with Design Systems<b><li> <ul>
Performance Marketing Specialist
Company: Aircall
Location: New York City, NY
Posted Apr 03, 2024
<p>Aircall is a place where voices are valued<p> <p><br ><p> <p>Backed by over $220 million of investment since 2015 we create technology that fuels accessible transparent and collaborative communication to empower our base of 18000+ customers and growing to make authentic human connections<p> <p><br ><p> <p>Conversation is a cornerstone of our culture Wherever our people find themselves in the Aircall world Paris New York Sydney Madrid London Berlin or at home everyone has a voice that is valued<p> <p><br ><p> <p>Whatever your background wherever youre from we want you to join the conversation Lets talk<p> <p><br ><p> <p><b>About the role<b><p> <p><span>The Performance Marketing Specialist will be responsible for developing and executing paid marketing campaigns across various channels They will work closely with the marketing team to set campaign objectives target audience and budget and use data analysis to optimize campaigns and drive performance They will be responsible for a mix of regional and global campaigns <span><p> <p><b>What youll do<b> <p><ul><li>Lead the planning and execution of paid marketing campaigns across various channels eg Google Ads Facebook Ads LinkedIn Ads<li> <li>Set campaign objectives target audience and budget<li> <li>Monitor and analyze campaign performance using tools such as Google Analytics and Salesforce<li> <li>Make datadriven decisions to optimize campaigns drive performance and maximize ROAS<li> <li>Align closely with marketing and sales stakeholders on performance marketing initiatives and forecast outcomes<li> <li>Collaborate with the marketing team to identify new opportunities for growth and experimentation<li> <li>Stay uptodate on industry trends and best practices<li> <ul><p><b>What youll bring<b> <p><ul><li><b>HARD SKILLS <b><li> <li>Knowledge of Paid Acquisition Channels Google Ads LinkedIn Ads Meta Ads etc and growing expertise in one Ideally holds Google ads and Meta blueprint certifications<li> <li>Knowledge of Analysis amp Reporting Tools Google Analytics<li> <li>Creation of assets ad copy AB tests data driven files<li> <li>Ability to audit accounts and make recommendations<li> <li>Knowledge of Google SheetsExcels<li> <li>Experience working in B2B SaaS is a plus<li> <p><br ><p> <li><b>SOFT SKILLS<b><li> <li>Creativity<li> <li>Meticulous<li> <li>Datadriven<li> <li>Communication<li> <li>Autonomy<li> <ul><p> <p><p>Aircall is constantly moving forward Were building new roads to complete our journey and were taking people with us who have the same builder mentality<p> <p><br ><p> <p>Lets grow together Aircall is a place for those who dare to be bold and seek responsibility excellence and the opportunity to push themselves to new heights<p> <p><br ><p> <p>Were creating a place where great people trust one another and thrive together<p> <p><br ><p> <p>People flourish at Aircall and now is the time to be part of the team and the journey were on<p> <p><br ><p> <p><b>Why join us<b><p> <p><br ><p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities<p> <p>💆♀️ Our people matter worklife balance is important at Aircall<p> <p>📚 Fastlearning environment entrepreneurial and strong team spirit<p> <p>🌍 45+ Nationalities cosmopolite amp multicultural mindset<p> <p>💵 Competitive salary package amp equity<p> <p>🏨 Medical dental and vision insurance is 100 covered<p> <p>📈 401k plan with company matching<p> <p>✈️ Unlimited PTO take the time you need to come to work feeling great<p> <p>⭐️ Wellness commuter and childcare reimbursements<p> <p>💚 Generous parental leave policy<p> <p><br ><p> <p>DEampI Statement <p> <p>At Aircall we believe diversity equity and inclusion irrespective of origins identity background and orientations are core to our journey <p> <p><br ><p> <p>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all Were working to create a place filled with diverse people who can enrich and learn from one another Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive <p> <p><br ><p> <p>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity equity and inclusion and keep this conversation open Above all else we understand and acknowledge that we have work to do and much to learn<p> <p><br ><p> <p>Want to know more about candidate privacy Find our Candidate Privacy Notice here<p> <p><p>
Technical Program Manager (Engineering)
Company: Aircall
Location: New York City, NY
Posted Apr 28, 2024
Aircall is a company that values voices and fosters collaboration, transparency, and innovation in communication. With over $220 million in investment since 2015, they empower 18,000+ customers to make authentic connections. The company culture is inclusive, with a focus on diversity, equity, and inclusion. Aircall is currently seeking a self-motivated individual with strong leadership skills to join their Engineering team in New York City. The role involves leading large-scale software projects, managing multiple programs, and forming partnerships across functional teams. Aircall offers a competitive salary package, comprehensive benefits, and a fast-learning environment.