Jobs at Aircall
483 open positions
Customer Support Specialist - Remote Austin / Dallas, Texas
Company: Aircall
Location: Remote
Posted Nov 10, 2023
Aircall, a company valued at over $220 million since 2015, is seeking a Customer Support Specialist. The role involves working closely with customers to resolve their issues, impacting their ability to run their teams efficiently. The company values diversity, equity, and inclusion, offering a competitive salary package, comprehensive benefits, and a fast-learning environment. Aircall is currently at a key growth moment, providing opportunities for career development and work-life balance.
Digital Onboarding Specialist
Company: Aircall
Location: Remote
Posted Aug 29, 2023
Aircall is a company that values voices and has grown significantly since 2015 with over $220 million in investment. They are looking for a customer onboarding specialist to drive customer results in their digital-led customer segment. The role can be remote or based in New York City. The candidate should have experience in customer support, onboarding, education, or success. They should be self-starter, customer-centric, data-driven, and have technical proficiency. The company offers a hyper-growth environment, learning opportunities, and competitive benefits.
Director of Digital Customer Success
Company: Aircall
Location: Remote
Posted Oct 09, 2023
Aircall, a company valuing voices and backed by significant investment, seeks a Digital CS leader to drive a digital-led engagement strategy. The role involves strategy development, team leadership, technology optimization, and cross-functional collaboration. The ideal candidate will have experience in digital touch strategies for a global SMB customer base, strong leadership skills, and a detail-oriented, analytical mindset.
Director of Digital Customer Success
Company: Aircall
Location: Remote
Posted Nov 04, 2023
Aircall, a company valued at over $220 million since 2015, is seeking a Digital CS leader to drive a digital-led engagement strategy. The role involves developing digital touch strategies, managing teams, optimizing technology, collaborating cross-functionally, and continuously iterating on the digital strategy. Aircall values diversity, equity, and inclusion, offering a competitive salary package, comprehensive benefits, and a fast-learning environment.
Marketing Manager, New Growth Channels
Company: Aircall
Location: New York City, NY
Posted Apr 03, 2024
Aircall is a B2B SaaS company valuing voices and collaboration, backed by significant investment. They seek a Marketing Manager for New Growth Channels to drive a test and learn culture, optimize channels, and identify new opportunities. The role involves managing budget, vendor relationships, and presenting results to senior leadership. Aircall offers a competitive salary package, benefits, and a diverse, inclusive work environment.
Manager, Sales & Business Development
Company: Aircall
Location: New York City, NY
Posted Mar 16, 2024
<p>Aircall is a place where voices are valued<p> <p><br ><p> <p>Backed by over $220 million of investment since 2015 we create technology that fuels accessible transparent and collaborative communication to empower our base of 18000+ customers and growing to make authentic human connections<p> <p><br ><p> <p>Conversation is a cornerstone of our culture Wherever our people find themselves in the Aircall world Paris New York Sydney Madrid London Berlin or at home everyone has a voice that is valued<p> <p><br ><p> <p>Whatever your background wherever youre from we want you to join the conversation Lets talk<p> <p><br ><p> <p><b><span>About the Role<span><b><p> <p><br ><p> <p><span>The SDR amp BDR Manager will be a senior member of the Business and Sales Development team responsible for enabling SDRs inbound and BDRs outbound to be successful in their roles by motivating the team and leading by example <span><p> <p><br ><p> <p><span>Working closely with the VP of Global Business Development the BDR Manager will be an approachable friendly resource for all members of the team<span><p> <p><b>What youll do<b> <p><ul><li>Manage a team of 3 Inbound SDRs and 7 Outbound BDRs for the North American market<li> <li>Bring energy and motivation to the team by offering encouragement and leading by example ensuring the team reaches their monthly targets<li> <li>Identify and assist in the creation of team incentives to better drive performance across North America<li> <li>Help to develop and maintain a sales and business development playbook with processes and best practices such as sales sequence sales pitches call scripts email templates and qualification tactics to ensure efficiency and consistent conveyance of our current messaging<li> <li>Be at hand to answer any questions the team might have in relation to salestechnique salesprocess product or integrations<li> <li>Lead 11s listen to calls read emails and identify areas for development <li> <li>Represent Aircall with integrity and professionalism at all times and escalate your inputs to Managers<li> <li>Contribute to some strategic projects for the outbound BDR Team<li> <ul><p><b>What youll bring<b> <p><ul><li>2+ years of experience in sales or business development preferably in the softwaretechnology industry in a manager capacity<li> <li>Proven track record of success in outbound prospecting lead generation or inside sales<li> <li>Experience working in the SaaS and or tech space at a high growth scale up<li> <li>Experience leading a consultative sales process that focuses on outbound prospecting<li> <li>Youre an extremely clear and direct communicator you arent afraid to ask questions to get to the bottom of things and you have excellent and engaging verbal and written communication skills<li> <li>An enthusiastic and positive attitude<li> <li>You are a big picture thinker but have the ability to zoom in and out as needed<li> <li>The ability to stay calm amp even keeled under pressure<li> <p><br ><p> <li><b>People Management<b><li> <li>You love to motivate develop inspire coach and train a team<li> <li>Ability to identify trends and patterns from data and translate data and metrics into actionable business insights for your team and crossfunctional teams<li> <li>You are able to quickly build trust with your team while holding them accountable to their goals<li> <p><br ><p> <li><b>You are a self starter<b><li> <li>Youre resourceful and scrappy you will figure out what you need quickly to get the job done and get the teams opportunities qualified and across the finish line<li> <li>You dont wait for answers to come to you you go out and find answers<li> <li>You are a lifelong learner and learn from failure Were risktakers Trying succeeding failing and trying again are essential to who we are as a team and company<li> <li>Youre a driven goaloriented team player with a mustwin attitude we win and lose as one team<li> <p><br ><p> <li><b>Expected values at Aircall<b><li> <li>Humility<li> <li>Customer Centricity<li> <li>Accountability<li> <li>Selfawareness<li> <ul><p> <p><p>Aircall is constantly moving forward Were building new roads to complete our journey and were taking people with us who have the same builder mentality<p> <p><br ><p> <p>Lets grow together Aircall is a place for those who dare to be bold and seek responsibility excellence and the opportunity to push themselves to new heights<p> <p><br ><p> <p>Were creating a place where great people trust one another and thrive together<p> <p><br ><p> <p>People flourish at Aircall and now is the time to be part of the team and the journey were on<p> <p><br ><p> <p><b>Why join us<b><p> <p><br ><p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities<p> <p>💆♀️ Our people matter worklife balance is important at Aircall<p> <p>📚 Fastlearning environment entrepreneurial and strong team spirit<p> <p>🌍 45+ Nationalities cosmopolite amp multicultural mindset<p> <p>💵 Competitive salary package amp equity<p> <p>🏨 Medical dental and vision insurance is 100 covered<p> <p>📈 401k plan with company matching<p> <p>✈️ Unlimited PTO take the time you need to come to work feeling great<p> <p>⭐️ Wellness commuter and childcare reimbursements<p> <p>💚 Generous parental leave policy<p> <p><br ><p> <p>DEampI Statement <p> <p>At Aircall we believe diversity equity and inclusion irrespective of origins identity background and orientations are core to our journey <p> <p><br ><p> <p>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all Were working to create a place filled with diverse people who can enrich and learn from one another Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive <p> <p><br ><p> <p>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity equity and inclusion and keep this conversation open Above all else we understand and acknowledge that we have work to do and much to learn<p> <p><br ><p> <p>Want to know more about candidate privacy Find our Candidate Privacy Notice here<p> <p><p>
Sales Operations Analyst
Company: Aircall
Location: New York City, NY
Posted Oct 05, 2023
Aircall, a company valued at over $220 million since 2015, is seeking a skilled Analyst for its Revenue Operations team. The role involves acting as a business partner for sales and operational leaders, monitoring performance, enhancing pipeline management, and forecasting. The ideal candidate should have a Bachelor's degree in Accounting, Finance, or a related field, 2+ years of experience in sales operations, strong analytical skills, and proficiency in Microsoft Excel/Google Sheets. Aircall offers a fast-learning environment, work-life balance, and a competitive salary package with benefits like medical, dental, vision insurance, 401k plan, unlimited PTO, and wellness reimbursements.
Porting Specialist (Customer Support Coordinator) [Remote: Austin, TX]
Company: Aircall
Location: Remote
Posted Oct 17, 2023
Aircall, a company valued for its accessible and transparent communication technology, is seeking a detail-oriented individual for a Customer Care role. The role involves handling number and porting requests, engaging with providers, and serving as a Subject Matter Expert for USA/Canada number portability. The ideal candidate will have a Bachelor's degree, 1+ years of professional experience, strong attention to detail, and the ability to explain technical concepts clearly. They should be comfortable in a fast-paced environment, autonomous, and have a positive attitude. Aircall offers a competitive salary package, benefits, and a diverse, inclusive work environment.
Customer Support Specialist - Remote
Company: Aircall
Location: Remote
Posted Mar 13, 2024
<p>Aircall is a place where voices are valued<p> <p><br ><p> <p>Backed by over $220 million of investment since 2015 we create technology that fuels accessible transparent and collaborative communication to empower our base of 18000+ customers and growing to make authentic human connections<p> <p><br ><p> <p>Conversation is a cornerstone of our culture Wherever our people find themselves in the Aircall world Paris New York Sydney Madrid London Berlin or at home everyone has a voice that is valued<p> <p><br ><p> <p>Whatever your background wherever youre from we want you to join the conversation Lets talk<p> <p><br ><p> <p><b>About the team <b><p> <p>As a Customer Support Specialist youll work closely with our customers to identify investigate escalate and advise them on their questions and concerns Day to day your interactions with our customers directly impact their ability to run their teams efficiently In doing so youre a key player in growing Aircall Youll work closely with our global support team to efficiently identify solve escalate and advise our customers on their questions and concerns<p> <p><br ><p> <p>Hours for this role will be Monday Friday 96 PM CST <p> <p><b>What youll do <b> <p><ul><li>Impact Youll work closely with our customers to identify investigate escalate and advise them on their questions and concerns Day to day your interactions with our customers directly impact their ability to run their teams efficiently<li> <li>How to Succeed You are curious and like to learn You can work under pressure manage your time well and know how to prioritize your workload Youre not afraid to challenge yourself and are open to change Youre eager to share feedback and ideas to help our team continually improve <li> <ul><p><b>What youll bring<b> <p><ul><li>Experience in a SaaS B2B customer support role is a plus<li> <li>Excellent written and verbal communication skills<li> <li>Technical aptitude<li> <li>Exhibit strong curiosity to investigate issues and empathy to build positive customer experiences<li> <li>Ability to multitask across different tools and platforms<li> <li>Willingness to work with multiple teams in an international and multilingual remotehybrid environment <li> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>Key traits we look for<b><p> <p><br ><p> <p>You are coachable you are resilient you are solution oriented coming to the table with great ideas and you find the fun in a good challenge <p> <p><br ><p> <p>We will invest in you as you invest in us We believe that owning your growth and owning your success starts with you but its up to us to help provide the platform for learning growing and building your career<p> <p><br ><p> <p>Aircall is constantly moving forward Were building new roads to complete our journey and were taking people with us who have the same builder mentality<p> <p><br ><p> <p>Lets grow together Aircall is a place for those who dare to be bold and seek responsibility excellence and the opportunity to push themselves to new heights<p> <p><br ><p> <p>Were creating a place where great people trust one another and thrive together<p> <p><br ><p> <p>People flourish at Aircall and now is the time to be part of the team and the journey were on<p> <p><br ><p> <p><b>Why join us<b><p> <p><br ><p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities<p> <p>💆♀️ Our people matter worklife balance is important at Aircall<p> <p>📚 Fastlearning environment entrepreneurial and strong team spirit<p> <p>🌍 45+ Nationalities cosmopolite amp multicultural mindset<p> <p>💵 Competitive salary package amp equity<p> <p>🏨 Medical dental and vision insurance is 100 covered<p> <p>📈 401k plan with company matching<p> <p>✈️ Unlimited PTO take the time you need to come to work feeling great<p> <p>⭐️ Wellness internet and childcare reimbursements<p> <p>💚 Generous parental leave policy<p> <p><br ><p> <p>DEampI Statement <p> <p>At Aircall we believe diversity equity and inclusion irrespective of origins identity background and orientations are core to our journey <p> <p><br ><p> <p>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all Were working to create a place filled with diverse people who can enrich and learn from one another Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive <p> <p><br ><p> <p>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity equity and inclusion and keep this conversation open Above all else we understand and acknowledge that we have work to do and much to learn<p> <p><br ><p> <p>Want to know more about candidate privacy Find our Candidate Privacy Notice here<p> <p><p>