Jobs at Benchling
514 open positions
Customer Success Manager, Named
Company: Benchling
Location: Boston, MA
Posted Dec 01, 2023
That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field with 2+ years experience in Life Sciences, ideally in a lab or research setting 5+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders Deep understanding of Life Sciences R&D processes and scientific concepts. RESPONSIBILITIES Build and maintain productive relationships with key stakeholders at our customer’s organizations Define and implement customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others Develop programs to drive usage and retention of Benchling’s solutions Create goals, action plans, playbooks, and key metrics based on each customer’s objectives, and review progress on a regular basis with the customer and with CS leadership Demonstrate and promote the latest features and capabilities Benchling is releasing, ensure customers are using key product features to improve success Identify client challenges and risk areas, develop solutions, and implement proactively to avoid churn, collaborating with other Benchling teams including Support, Services, Product, and Sales, as required Align and collaborate with Sales on renewal forecasts and up-sell strategies, with a focus on customer retention Lead strategic, cross-functional initiatives such as customer journey mapping, voice-of-customer, and product feedback sessions to drive a magnificent customer experience and foster a company-wide culture of Customer Success Partner with Solutions Consulting and Product Marketing to determine how to define, drive, and demonstrate customer ROI QUALIFICATIONS BS or M.Sc. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship. CSMs will work directly with our customers, and develop strategies and tactics to drive adoption, promote usage of new features, drive product strategy, recommend best practices, and ensure there is ongoing expansion of Benchling within our customer base. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top-20 Biotech and Pharma companies Strong project management skills and the ability to influence without authority, hands on enterprise implementation experience preferred Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Ability to travel 20-30% based on customer needs SALARY RANGE Benchling takes a market-based approach to pay. To keep up with our rapidly expanding growth, we are building a team of seasoned Customer Success Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution.
Software Engineer, Molecular Biology
Company: Benchling
Location: San Francisco, CA
Posted Nov 17, 2023
Benchling is a biotechnology company that aims to accelerate life sciences research and development. They offer a suite of tools for scientists to work more efficiently across various tasks. The Molecular Biology team focuses on tools for designing, visualizing, investigating, analyzing, and tracking DNA, RNA, proteins, and related compounds. The company is seeking a software engineer with 4+ years of experience, a product-first approach, strong problem-solving skills, and interest in molecular biology. The role involves end-to-end project ownership, backend and frontend development, and collaboration with product managers and designers. Benchling offers competitive compensation, benefits, and a flexible work environment.
Software Engineer, Full Stack (Notebook Canvas)
Company: Benchling
Location: San Francisco, CA
Posted Nov 09, 2023
Benchling, a biotechnology company, is seeking a software engineer to join their team in San Francisco. The role involves designing and implementing Notebook functionality, rich frontend components, and architecture. The company offers a competitive salary, comprehensive benefits, and a focus on diversity and inclusion. The candidate should have 2-4 years of software engineering experience, a product-first approach, strong problem-solving skills, and a willingness to learn about life sciences.
Instrument Data Integration Specialist
Company: Benchling
Location: Other US Location
Posted Nov 08, 2023
Benchling, a leading biotechnology company, is seeking professionals with expertise in laboratory instruments and data modeling to develop standard instrument data models. The role involves converting instrument outputs into standardized data models, working with the Allotrope Simple Model (ASM), and defining software integration requirements. The company is committed to diversity and equal opportunity employment, and offers competitive pay based on location and qualifications.
Global Program Manager
Company: Benchling
Location: San Francisco, CA
Posted Dec 09, 2023
That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials Experience in services commercials including SOWs, budgeting, resourcing, and change orders Excellent interpersonal skills in verbal, written and presentation formats Ability to work at customer site, or in the SF or Boston offices based on customer and project needs BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale. We are an equal opportunity employer. SALARY RANGE Benchling takes a market-based approach to pay.
Workflows Software Engineer
Company: Benchling
Location: San Francisco, CA
Posted Nov 03, 2023
Benchling is a biotechnology company that aims to revolutionize the industry by providing a suite of software tools for scientists. These tools streamline data capture, quality assurance, and analysis across various stages of research, development, and manufacturing. The Workflows team focuses on enabling scientists to manage multi-step processes efficiently, using a directed graph model to track progress. The role involves full-stack project management, evolving the product, and developing powerful graph functionality. Qualifications include 2+ years of software development experience, strong problem-solving skills, and a willingness to learn about life science. The company offers competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.
Software Engineer, Infrastructure (High Seniority)
Company: Benchling
Location: San Francisco, CA
Posted Dec 09, 2023
That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Write clear, well-tested code in Python, Java, Go, or Ruby. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Observability: mature our monitoring, tracing, and alerting systems, so we have the right dashboards, notifications, and tools to quickly identify and resolve operational issues. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. To help you determine which zone applies to your location, please see this resource. Have a bachelor's degree or equivalent in Computer Science, Computer Engineering, or a related field. Your work will ensure the agility, performance, reliability, and security of Benchling. We are an equal opportunity employer.
Software Engineer, Molecular Biology
Company: Benchling
Location: Boston, MA
Posted Nov 17, 2023
Benchling is a biotechnology company that aims to accelerate life sciences research and development. They offer a suite of tools for scientists to work more efficiently across various tasks. The Molecular Biology team focuses on tools for designing, visualizing, investigating, analyzing, and tracking DNA, RNA, proteins, and related compounds. The company is seeking a software engineer with 4+ years of experience, a product-first approach, strong problem-solving skills, and interest in molecular biology. The role involves end-to-end project ownership, backend and frontend development, and collaboration with product managers and designers. Benchling offers competitive compensation, benefits, and a flexible work environment.
Customer Success Manager, Named
Company: Benchling
Location: Boston, MA
Posted Nov 16, 2023
Benchling, a biotechnology company, is seeking a Customer Success Manager with a Life Sciences background. The role involves building relationships with key stakeholders, defining customer lifecycle touchpoints, driving usage and retention of Benchling's solutions, and collaborating with various teams to ensure customer success. The ideal candidate should have a BS or M.Sc. in a Life Science field, 5+ years of Customer Success experience in a SaaS software environment, and strong project management and communication skills. Benchling offers a competitive salary, comprehensive benefits, and a flexible work environment.
Instrument Data Integration Specialist
Company: Benchling
Location: Boston, MA
Posted Nov 09, 2023
Benchling, a leading biotechnology company, is seeking professionals with expertise in laboratory instruments and data modeling to develop standard instrument data models. The role involves converting instrument outputs into standardized data models, working with the Allotrope Simple Model (ASM), and defining software integration requirements. The company is committed to diversity and equal opportunity employment, and offers competitive pay based on location and qualifications.
Security Engineer Intern (Summer 2024)
Company: Benchling
Location: San Francisco, CA
Posted Oct 27, 2023
Benchling, a biotechnology company, is seeking Security Engineer interns for Summer 2024 in San Francisco. The intern will work on projects impacting the Benchling Security program, collaborating with Security Engineering or Security Operations teams. Qualifications include enrollment in a Computer Science degree with a focus on cybersecurity, knowledge of scripting languages like Python, and familiarity with cybersecurity threats. The role offers an hourly pay of $60.00 and Benchling is an equal opportunity employer.
Software Engineer, Full Stack (Workflows)
Company: Benchling
Location: San Francisco, CA
Posted Nov 17, 2023
Benchling is a company that is revolutionizing biotechnology by providing software tools to scientists. The company is looking for a software engineer to join their Workflows team to help build a system that models scientific work and business decisions as nodes in a directed graph.