Jobs at brightwheel
321 open positions
Senior Product Designer, Growth
Company: Brightwheel
Location: USA
Posted Feb 09, 2024
Brightwheel, a globally recognized and loved technology brand in early education, is seeking a Senior Growth Product Designer. The role involves working across the product funnel, testing and iterating, understanding users, monitoring behavior, creating marketing campaigns, simplifying onboarding, optimizing web experience, designing wireframes, maintaining design consistency, and collaborating with marketing. The ideal candidate should have 4+ years of experience, a strong portfolio, expertise in UI/UX craft, brand design, and visual design principles, ability to work in a dynamic environment, experience with design systems, and a collaborative approach. Brightwheel is committed to diversity and inclusion.
Early Education Curriculum & Instruction Leader
Company: brightwheel
Location: USA
Posted Mar 19, 2024
Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child. They are committed to enabling teachers with more time for students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is a fully remote team with a diverse and talented workforce. They are seeking an Early Education Curriculum and Instruction Leader to develop and enhance curriculum products, contribute to business growth, and integrate curriculum into new products. The role requires a degree in Early Childhood Education, 8+ years of curriculum development experience, and knowledge of early childhood development principles.
Sales Training Manager
Company: brightwheel
Location: Remote
Posted Mar 18, 2024
<p><b>Our Mission and Opportunity<b><p> <p>Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact Brightwheels vision is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families<p> <p><br ><p> <p><b>Our Team<b><p> <p>We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p><br ><p> <p>We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work<p> <p><br ><p> <p>At Brightwheel we are building a bestinclass sales training program and are looking for someone passionate about learning and development to play a critical role in achieving this goal<p> <p><br ><p> <p>As a Sales Training Manager you will partner with the Sales Management team to coach and develop Sales Representatives focused on prospecting booking meetings facilitating demos and closing new business Your objectives will be twofold First you will coach new hires to achieve ramping productivity goals and second you will provide targeted ongoing training for existing reps Your experience in training on sales scripts and familiarity with Salesforce and other sales productivity tools ie Revenueio Tableau WorkRamp will enable you to have an immediate impact<p> <p><br ><p> <p>Brightwheel is quickly growing the sales team and this role will be critical in providing new hires with a great experience and the support they need to meet and exceed their goals The Sales Training Manager will be comfortable getting uptospeed quickly on our processes systems tools and technology and will be excited to jump in and take ownership of training outcomes<p> <p><b>In this role youll get<b> <p><ul><li>Have a meaningful impact on the success of each sales rep at brightwheel including but not limited to <li> <li>New Hire training to include inbound and outbound sales approaches as well as customer sizebased approaches ie singlesite programs vs multisite programs<li> <li>Continued education of current reps<li> <li>Deliver 11 coaching and support to accelerate rep development and help them stay on process<li> <li>Partner with the Leadership team to develop a comprehensive training curriculum and corresponding materials to support new product and process introductions and build out our learning management system<li> <li>Provide regular feedback to sales management and sales operations to uplevel our systems script and hiring processes <li> <li>Use data to identify coaching opportunities<li> <li>Measure your impact track the results of your training programs and identify and execute on areas for improvement<li> <li>Foster a culture of winning and continuous improvement for all reps<li> <p><br ><p> <ul><p><b>We are looking for people who have<b> <p><ul><li>5+ years overall sales leadership experience in either a sales management or training capacity <li> <li>2+ years of Sales experience in a closing role FCR or AE with proven results exceeding goals Some experience in outbound sales and remote sales is required <li> <li>1+ years experience as a sales trainer required including significant exposure to conducting training remotely<li> <li>1+ years experience as a sales manager preferred<li> <li>Experience selling or training sales reps remotely on a technology product<li> <li>Exceptional detail orientation Stays organized even when managing multiple complex engagements <li> <li>Clear kind and direct communication skills Comfortable using those skills to both coach teammates constructively and reinforce positive behaviors<li> <li>High sense of autonomy Able to program and deliver training programs with little oversight<li> <li>Ability to be flexible with changing priorities while maintaining a positive outlook<li> <ul><p> <p><p><i>Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status<i><p> <p><p>
Head of Talent Acquisition
Company: brightwheel
Location: Remote
Posted Mar 13, 2024
<p><b>Our Mission and Opportunity<b><p> <p>Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact Brightwheels vision is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families<p> <p><br ><p> <p><b>Our Team<b><p> <p>We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p><br ><p> <p>We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work<p> <p><br ><p> <p><b>Who You Are<b><p> <p>Brightwheel is seeking a talented individual to lead talent acquisition at brightwheel You will partner closely with brightwheel leadership our talent team and the broader People team to attract and retain top talent building the team that unlocks our vision to deliver a high quality early education for every child<p> <p><br ><p> <p>You are an exceptional team leader and manager with experience building highperforming and engaged teams in remote environments You are also a strong partner and collaborator with proven experience establishing strong trustbased relationships with senior leaders You are a learner and a builder with a nose for impact You have a track record of identifying and bringing to life highimpact initiatives to strengthen hiring practices and outcomes <p> <p><b>What Youll Do<b> <p><ul><li>You will lead a highperforming talent acquisition team of ~10 managers recruiters coordinators<li> <li>Youll strengthen core talent programmingprocesses to enable highquality hiring decisions at scale eg hiring process design leadership hiring employer branding<li> <li>You will own our talent acquisition strategy + roadmap identifying and prioritizing the most important talent initiatives and ensuring our team is staffed to meet the core needs of the business <li> <li>You will serve as a core partner to leaders on talent acquisitionrelated topics eg hiring strategy org design scorecard design<li> <li>Youll apply data and insights to identify and drive improvements to our hiring processes <li> <li>Youll collaborate with the broader People team to ensure a strong and consistent experience across the employee lifecycle<li> <ul><p><b>Qualifications Skills amp Abilities <b> <p><ul><li>4+ years in a team leadership role within talent acquisition managing teams of 8+ <li> <li>Exceptional team leader and manager with deep experience in effective hiring onboarding development and performance management skilled coach able to develop both individual contributors and managers <li> <li>Experience driving highimpact talent programprocess improvements endtoend<li> <li>Highly datadriven uses metrics to set and hold team accountable to goals as well as to identify and drive opportunities for improvement in hiring processes<li> <li>Establishes strong partnerships with senior leaders builds trust quickly and provides highvalue counsel on talent acquisition related issues <li> <li>Experience fostering strong team culture and engagement in a remote environment<li> <li>Strong alignment with brightwheels Leadership Principles <li> <ul><p> <p><p><br ><p> <p><br ><p> <p><i>Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status<i><p> <p><p>
Staff Product Designer
Company: Brightwheel
Location: USA
Posted Mar 12, 2024
<div><b style=fontsize 18px>Our Mission and Opportunity<b><div><div>Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact <a class=postingslink href=httpsmybrightwheelcomcareers rel=nofollow>Brightwheels vision<a> is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families<div><div><br><div><div><b style=fontsize 18px>Our Team<b><div><div>We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <div><div><br><div><div>We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work<div><div><br><div><div><span style=fontsize 18px><b>Who you are<b><span><div><div>Brightwheel is seeking a Staff Product Designer to drive work across iOS Android and web Youll work embedded in a crossfunctional product team with product managers engineers and designers to build beautiful easy to use products for teachers and families across the globe You bring a strong understanding of design principles and best practices across a variety of project types focussed on our education product You thrive working on projects that are of the utmost importance to our users and that move the company forward <div><div><br><div><br><br><div class=h3>What youll do<div><li style=>Work with crossfunctional partners in Product Management Engineering and Data Science to understand customer problems key opportunities and define both the long term UX vision and also short term releases that deliver customer value<li><li style=>Advocate for great UX inspiring your teams with a strong point of view about whats possible and aspirational for your product area<li><li style=>Take projects 01<li><li style=>Speak clearly to tradeoffs and the Why behind design decisions in terms nondesigners can understand and participate in<li><li style=>Conduct user research usability testing and gather feedback to iteratively improve the user experience and validate design solutions<li><li style=>Youll drive teamwide impact through mentorship fostering a culture of growth and collaboration <li><li style=>Provide and seek feedback from other designers to always push the bar for quality<li><li style=>Maintain design consistency across the product contributing to our design system<li><li style=>Partner with the marketing team to ensure our product design reflects and reinforces the brightwheel brand <li><br><br><div class=h3>ExperienceSkills Required<div><li style=>6+ years of experience as a Product Designer<li><li style=>A strong portfolio of case studies that demonstrate a successful track record of humancentered design solutions that address strategic business problems<li><li style=>Experience designing endtoend customer journeys from software to service<li><li style=>Deep expertise in UIUX craft passion for visual design interaction details typography design system and pixel perfect deliverables<li><li style=>The ability to think long term towards a broader vision or step change while being able to speak to scoping and sequencing to deliver iterative value<li><li style=>Experience with user research methodologies and usability testing<li><li style=>Experience shipping quality experiences across iOS Android and Web<li><li style=>Ability to work in a dynamic environment balancing rigor and scrappiness You have a strong bias for action and focus on impact<li><li style=>A highly collaborative approach to working with engineering and product teams <li><li style=>A passion for improving the world through education<li><div><i style=fontsize 11pt>Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status<i><div><img src=httpsremotivecomjobtrack1900308blankgifsource=publicapi alt=>
Customer Engagement Specialist, SMB
Company: brightwheel
Location: Remote
Posted Mar 11, 2024
<p><b>Our Mission and Opportunity<b><p> <p>Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact Brightwheels vision is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families<p> <p><br ><p> <p><b>Our Team<b><p> <p>We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p><br ><p> <p>We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work<p> <p><br ><p> <p><b>Who you are<b><p> <p><span>We are looking for someone who is passionate about helping our customers succeed You are a people person and a customer person You are excited to spend all day on zooms and phone calls with our customers You cant wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick and to help them adopt new features solve problems and get the most of brightwheel You are curious a problemsolver a gogetter You are comfortable owning incredibly ambitious customer adoption and retention goals You are passionate about improving the world through education and technology And you are excited about working at a startup on a rapidly growing team where our goals roles and incredible opportunities evolve every day<span><p> <p><b>What youll do<b> <p><ul><li>Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time<li> <li>Own adoption and renewal goals for a portfolio of highvalue customers<li> <li>Call zoom email and text our current customers to assess their engagement level with brightwheel identify problems drive resolutions and identify product features that the customer would get value from<li> <li>Act as the voice of the customer providing input to Product and Engineering teams as well as to upstream customer teams<li> <li>Partner with teams across brightwheel including Sales Marketing and Customer Success <li> <ul><p><b>Qualifications Skills amp Abilities <b> <p><ul><li>Experience in sales or account management is helpful but not required <li> <li>Proven track record of hittingexceeding challenging goals This could be in school sports or professionally<li> <li>Comfort with a high volumevelocity sales approach eg 30+ callsday<li> <li>Exceptional skills identifying customer challenges solutions and overcoming objections through tenacity patience and endless empathy for our customers<li> <li>Excellent communication organizational timemanagement and prioritization skills<li> <li>High level of comfort with ambiguity this is one of our newest teams and the role and goals will change over time<li> <li>Preferred Salesforce basic excel sheets startup environment early education<li> <ul><p> <p><p><i>Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status<i><p> <p><p>
Head of Demand Generation
Company: brightwheel
Location: Remote
Posted Mar 19, 2024
Brightwheel, a globally recognized and trusted early education technology brand, is seeking a strategic, data-driven leader to drive sales pipeline creation and new business growth. The ideal candidate will have extensive experience in marketing, demand generation, and growth in B2B organizations, preferably with SaaS experience. They will lead a team of marketers to define, execute, and optimize Brightwheel's holistic demand generation and pipeline acceleration strategy across all channels. The role involves building strong partnerships with Sales, Operations, Product, and Engineering organizations, and owning key department objectives across lead generation, pipeline creation, funnel efficiency, and ROI metrics. The candidate should have a proven track record of delivering excellent results in a fast-paced environment, building high-performing teams, and leading multi-channel digital marketing strategies.
Senior Product Designer, Growth
Company: brightwheel
Location: Remote
Posted Mar 15, 2024
<p><b>Our Mission and Opportunity<b><p> <p>Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact Brightwheels vision is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families<p> <p><br ><p> <p><b>Our Team<b><p> <p>We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p><br ><p> <p>We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work<p> <p><br ><p> <p><b>Who you are<b><p> <p><br ><p> <p>Brightwheel is seeking a Senior Growth Product Designer to work across the product funnel at different stages of the customer journey By combining product design data analytics and marketing design you will create a seamless user experience that encourages users to take specific actions that lead to growth and memorable experiences <p> <p><b>What youll do <b> <p><ul><li>Work on a growth team across the product funnel at different stages of the customer journey<li> <li>Test and Iterate continuously experimenting with different tactics to optimize each moment of the user journey<li> <li>Develop a deep understanding and empathy for our users focus on key metrics and experiment and iterate on solutions<li> <li>Monitor user behavior analyzing data and propose design solutions for improvement <li> <li>Create targeted marketing campaigns to acquire new users<li> <li>Simplifying the user onboarding process to increase activation and retention and create meaningful experiences<li> <li>Continually optimize web experience <li> <li>Design wireframes prototypes and highfidelity solutions for mobile and web<li> <li>Maintain design consistency across the customer journey adhering to our design systems and guidelines<li> <li>Partner with the marketing team to ensure designs reflect and reinforces the brightwheel brand<li> <ul><p><b>Qualifications Skills amp Abilities <b> <p><ul><li>4+ years experience as a Product Designer<li> <li>A portfolio of case studies that demonstrate a hypothesis driven process across mobile and web with strong visual design <li> <li>Experience with hypothesisbased thinking learning how designs perform Enthusiasm for fast iterative creation cycles and analytical mindsets<li> <li>Deep expertise in UIUX craft brand design and a passion for visual design and UX principles <li> <li>Ability to work in a dynamic environment balancing rigor and scrappiness You have a strong bias for action and focus on impact<li> <li>Experience creating and working with an evolving design system<li> <li>A highly collaborative approach to working with engineering product and marketing<li> <li>A passion for improving the world through education<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><i>Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status<i><p> <p><p>
Head of Demand Generation
Company: brightwheel
Location: USA
Posted Mar 19, 2024
Brightwheel, a globally trusted technology brand in early education, is seeking a strategic, data-driven leader to drive sales pipeline creation and new business growth. The ideal candidate will lead a team of marketers, build partnerships with Sales and Operations, and collaborate with Product and Engineering teams to maximize customer acquisition, retention, and advocacy. The role requires 10+ years of marketing experience, SaaS experience, and expertise in B2B marketing tech stack. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.
Senior Product Manager
Company: brightwheel
Location: Remote
Posted Dec 17, 2023
Brightwheel, a globally recognized leader in early childhood education technology, is seeking a Senior Product Manager to oversee a critical area of their core product. The company is committed to providing high-quality education for every child, engaging parents, and supporting small businesses in the $175 billion early education market. The ideal candidate will have 3+ years of product management experience, a strong track record of launching high-impact products, and deep user empathy. They will lead product development with an iterative approach, collaborate with cross-functional teams, and drive impactful product launches.
VP/GM, Education
Company: brightwheel
Location: Remote
Posted Dec 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - Ensure strong relationships with suppliers and negotiation of favorable terms, including pricing, quality, and timely deliveries. Inventory Management & Vendor Relations: - Oversee strong inventory management to optimize turnover, minimize overstock, and ensure product availability, including demand forecasting and supply chain coordination. Qualifications, Skills, & Abilities Minimum of 15 years of professional experience, including leadership across multiple functional areas and organizations of 50+ people Proven ability to drive impact on a P&L, even in situations where not all inputs are controlled directly. The role will oversee all aspects of this business: planning, operations, supply chain, fulfillment, etc. - Enhance existing product lines and incubate, launch, and expand a range of adjacent product lines to diversify and expand the curriculum business. Customer Value - Hold your team to a high bar of customer experience through exceptional service, product offerings and product quality. And this leader needs to be excited about the mission & opportunity- Brightwheel Education will revolutionize teaching, learning, and child development across the globe with a deep impact on schools, teachers, parents, and kids. Experience launching and/or scaling a business line Strong strategic thinking and execution capabilities, with the ability to inspire teams to achieve ambitious goals. - Rally cross-functional partners in centralized finance, operations and product functions in support of your business objectives Team Leadership: - Lead and inspire a multi-functional team, fostering a culture of high performance in alignment with brightwheel’s leadership principles - Recruit, train, develop, and motivate new team members to fill gaps on the current team.
Customer Support Advocate
Company: brightwheel
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> Our Mission and Opportunity <strong> <p> <p> Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact <a class=fontbold underline fontbold underline postingslink href=httpsmybrightwheelcomcareers rel=noopener noreferrer nofollow target=blank> Brightwheels vision <a> is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families <p> <p> <p> <p> <strong> Our Team <strong> <p> <p> We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p> <p> <p> We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work <p> <p> <p> <p> <strong> Who You Are <strong> <p> <p> Brightwheel is seeking to hire a Customer Support Advocate to support our growing community of directors teachers amp parents We are looking for team members that are passionate about educating our customers about the brightwheel product and finding solutions for their pain points You will be on the front line communicating directly with our schools and parents and will work crossfunctionally with our Customer Success and ProductEngineering teams You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to advocate for product improvements <p> <p> <p> <p> Were looking for someone with experience working in customer service preferably with exposure to technical troubleshooting Ideally this is someone who can empathize with the daily experience of a teacher or a parent of young children <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Develop expertise in our platform and become a subject matter expert for our customers keeping on top of updates in each release <p> <li> <li> <p> Use strong critical thinking and troubleshooting abilities to correctly identify investigate and resolve technical or usage issues <p> <li> <li> <p> Answer chats and scheduled phone calls throughout the day to provide responsive live support <p> <li> <li> <p> Prepare for scheduled phone callbacks to provide personalized support <p> <li> <li> <p> Communicate clear and concise instructions via live chat email and phone to Administrators Teachers and Guardians <p> <li> <li> <p> Exhibit empathy towards our customers and each other at all times <p> <li> <li> <p> Advocate on behalf of customers helping them to solve their issues and acting as the voice of the customer <p> <li> <li> <p> Contribute to improving internal processes <p> <li> <li> <p> Work crossfunctionally to support our customers and improve the overall customer experience <p> <li> <li> <p> Maintain established metrics such as closed cases response times while maintaining quality and high customer satisfaction ratings <p> <li> <ul> <p> <p> <p> <strong> Qualifications Skills amp Abilities <strong> <p> <ul> <li> <p> At least 1 year of customer service or early education experience required <p> <li> <li> <p> Exceptional written skills attention to detail and strong listening skills <p> <li> <li> <p> Excellent organization timemanagement and prioritization skills <p> <li> <li> <p> Comfort with a fastpaced and dynamic environment that evolves rapidly <p> <li> <li> <p> A passion for improving the world through education <p> <li> <li> <p> A plus Experience in schools education <p> <li> <li> <p> Experience providing live support to customers preferred <p> <li> <li> <p> Handson experience with Zendesk Salesforce Intercom or similar CRM systems preferred <p> <li> <li> <p> Bachelors degree preferred <p> <li> <ul> <p> <p> <p> <p> <p> $2164 $2164 an hour <p> <p> Brightwheel is committed to internal pay equity and offers a competitive compensation package including base salary equity and benefits Our benefits package includes premium medical dental and vision benefits generous paid parental leave a flexible paid time off policy a monthly wellness and productivity stipend and a Learning amp Development stipend <p> <p> For cash compensation brightwheel sets standard ranges for all roles based on function level and geographic location benchmarked against similarstage growth companies Multiple factors determine final offer amounts including geographic location candidate experience and expertise If you have questions about the compensation band for your region please ask your recruiter <p> <p> <em> Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status <em> <p><p>